Organizational Context

Job Purpose

The Global Fleet Business Manager will be accountable for shaping and refining the business model, strategy, execution and financial results of the Fleet Service Business Unit. The role will be pivotal in driving sustainable growth and expansion, delivering quality services to partners and responding to emergencies with fleet services. The incumbent will liaise with the regions and countries to provide trainings and services around fleet management. The incumbent will oversee a central fleet hub in Dubai. The Global Fleet Business Manager will build, scale up and deliver high quality business services in fast-paced and volatile environments.

Job Duties and Responsibilities

Fleet Business Services:

• Business Model and Strategy: Design, refine, and execute an evolving business model and strategy for the Fleet Service Business Unit to ensure alignment with the IFRC Supply Chain 2030 vision, the IFRC Strategy 2030, and the Agenda for Renewal. Develop a compelling service portfolio to meet client needs and enhance service value. Create a strategic plan to implement the new business model, with a focus on proactive support for domestic programs and business development. Conduct financial analysis of fleet services to identify improvement opportunities and refine service offerings.
• Service Delivery and Operational Excellence: Ensure the delivery of high-quality fleet services to partners (National Societies of the RCR, IFRC and new clients), meeting their needs efficiently and effectively, especially during emergency responses.
• Customer Services and Fleet Support: Lead development, implementation, and monitoring of enhanced fleet support for National Societies (NSs), including vehicle sales, rentals, training, management systems, and capacity building.
• Compliance and Value: Ensure the fleet strategy complies with IFRC policies, delivering effective, efficient, and value-for-money services benchmarked against humanitarian and commercial sectors.
• Growth and Expansion: Own and drive the growth and expansion of the fleet services, identifying new opportunities, clients and markets to increase reach and impact. Develop and implement sales and marketing strategies to enhance business development.
• Strategic Engagement: Identify, prioritize, and lead the development of strategic engagement with vehicle manufacturers, suppliers and associated commercial organisations to provide best value-for-money options for potential clients (NS and the humanitarian sector).

Humanitarian Support:

• Emergency Preparedness and Response: Prepare and respond to emergencies, equipping regional teams and countries with necessary fleet resources and support in preparedness and with adequate fleet training.
• Strategic Guidance: Provide strategic direction to Regional Logistics Units (RLUs) to build fleet service capabilities and and develop a fleet strategy to support users.
• Capacity Building: Lead the design and continuous update of Fleet manuals, guidelines, SOPs, competency frameworks and training materials tailored to differing audiences (principally IFRC and NS staff and volunteers) and ensure impact evaluations evidence delivery of intended training outcomes.

Job Duties and Responsibilities (continued)

Overarching Responsibilities:

• Team Leadership: Manage, both directly and indirectly, cross-functional teams. Foster a sense of urgency, velocity, and high-quality delivery across the board.
• Resource Mobilization: Ensure resources (human, financial, time) are appropriately mobilized and prioritized to serve the needs of NSs and IFRC programs, both current and forecasted.
• Stakeholder Collaboration: Work closely with the Supply Chain Director and other stakeholders to align efforts and achieve strategic objectives.
• Develop participation in tenders for supplying large batches to public entities and large clients through tender scouting, managing client relationships, evaluating the feasibility of participating in tenders, and preparing proposals, as well as managing qualification documentation and all administrative aspects.

Education

Preferred

• University degree in business management or another relevant field.
• Certification in Fleet Management or Supply Chain or commercial fleet management.

Experience

Required

• 7-10 years of experience in fleet management, supply chain, or logistics.
• 5 years of experience in managing a business unit or department.
• Proven experience in financial management, including budgeting, financial analysis, and cost optimization.
• Experience with sustainable fleet practices, such as emissions reduction and eco-friendly operations.
• Experience in fleet management, including vehicle leasing, asset management, procurement, and maintenance.
• Demonstrated experience in business modelling and financial analysis to assess profitability and service performance.

Preferred

• Experience in developing and implementing fleet business strategies, including preparedness, emergency response, and proactive domestic program support.
• Proven experience developing fleet competency frameworks supporting development of training materials and approaches.
• Experience in emergency response in humanitarian set-up.

Knowledge, Skills and Languages

Knowledge and Skills
Required

• Demonstrated leadership in managing diverse, multicultural teams, including remote and matrixed teams.
• Ability to lead, inspire, mentor, and develop cross-functional teams, fostering a culture of ownership and high-velocity delivery.
• Strategic and innovative thinker with the ability to develop and implement long-term vision and align business activities with broader organizational goals.
• Skills in shaping business models, identifying growth opportunities, and expanding services to meet client needs.
• Customer-focused mindset with a strong orientation toward delivering high-quality, client-centred services.
• Ability to build and maintain relationships with clients. Skilled in understanding and anticipating customer needs and pain points, translating them into actionable product improvements.
• Strong command of ERP systems, fleet management software, and data analytics tools.
• Adaptability and resilience to work in a fast-paced, evolving environment and respond to emergency situations.
• Humanitarian logistics knowledge, understanding the dynamics of mobilizing resources quickly and efficiently to meet urgent needs in complex, often resource-limited environments.
• Strong problem-solving abilities and decisiveness, especially in emergency and high-stakes scenarios.
• Expert knowledge of fleet operations and management best practices, including vehicle leasing, asset management, procurement, and maintenance.
• Proven ability in managing financial performance, including budgeting, forecasting, and resource allocation to assess profitability and service performance.
• Ability to work in a cross-cultural and cross-functional environment, strong interpersonal skills.

Preferred

• Strong command of ERP systems, fleet management software, and data analytics tools.

Languages
Required

• Fluent spoken and written English

Preferred

• Good command of another IFRC official language (French, Spanish or Arabic)

Competencies, Values and Comments

Values: Respect for diversity; Integrity; Professionalism; Accountability
Core competencies: Communication; Collaboration and teamwork; Judgement and decision making; National society and customer relations; Creativity and innovation; Building trust
Functional competencies: Strategic orientation; Building alliances; Leadership; Empowering others
Managerial competencies: Managing staff performance, Managing staff development