AVP, Client Implementation Specialist, Switzerland

Position Overview

For over 150 years, our dedication to being the Global Hausbank for our clients has been driven by our people – in around 60 countries and across more than 150 nationalities.
Their deep understanding, insights, expertise, and passion help our clients navigate an increasingly complex world – be it in our Corporate Bank, our Private Bank, our Investment Bank or our Asset Management division.
Together we can make a great impact for our clients home and abroad, securing their lasting success and financial security.

Client Implementation team is responsible for highly complex client account openings and product set up requests (including new, changing or expanding requirements).
Work includes:
• Implementing top-tier solutions for corporate clients and financial institutions • Delivering seamless product(s)/service(s) setup and streamlined installation processes in compliance with internal and external policies and regulations
• Monitoring and evaluating product performance and client feedback to generate new product ideas and identify product/service features that need to be changed to meet client needs
• Liaising with other areas of the bank to implement these changes

Role:

• Support the Front Office on the new client adoption and account maintenance activities.
• Participate in the continuous assessment and recommend actions to improve the client onboarding process.
• Track account opening and maintenance process and proactively follow-up across Front Office teams on progress and propose assistance in resolution of related issues.
• Produce regular reporting on account opening process, define and track improvement actions.
• Participate in the periodic projects with the objective to share the expertise and contribute to the new process efficiency.

Skills:

• Good knowledge of client documentation and regulations in Swiss banking.
• Good problem-solving skills, multitasking, attention to detail and accuracy.
• At least 5 years of Financial Services experience in similar role including new client adoption and account maintenance.
• Working knowledge of Avaloq and Appway is a plus.
• Knowledge of CRS and FATCA regulation is a plus.
• Excellent level of English, and French is considered a plus.

Well-being & Benefits

• Emotionally and mentally balanced:
  We support you in maintaining good mental health. Benefit from initiatives such as training events, counseling and support in difficult life situations and a culture where you can openly speak about mental health. Reach out to our Mental Health First Aiders.
• Physically thriving:
  We support you managing your physical health by taking appropriate preventive measures and providing a workplace that helps you thrive.
• Socially connected:
  We strongly believe in collaboration, inclusion and feeling connected to open up new perspectives and strengthen our self-confidence and well-being. Our local benefits vary from different types of leave, sports groups to engage with colleagues while keeping physically active and a hybrid working model.
• Financially secure:
  We support you to meet personal financial goals during your active career and for the future.
  Thus, we offer a pension contribution plan, marriage and birth allowance, meal allowance, health insurance subsidy and many others

Our cultural aspiration is to be ‘empowered to excel together every day’. This means we strive for the highest standards of integrity, are accountable while learning from mistakes, promote speaking up and constructively challenge each other to further innovation. Seeking out conversations, proactively embracing change, new facts and different perspectives helps our talented and diverse teams to work in partnership across the globe and drive business results.
We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a positive and fair working environment free from harassment, discrimination and retaliation.

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.