Country: Sweden
Site: Uppsala
Department: Support & Service
Report to: Paul Sujeet Nidigattu, Global Support and Service Manager
Other: -

About the Role

More than just support: A deep dive into technical challenges
You will become part of our EMEA Technical Support team, which is part of IAR's global Customer Success organization. This is an opportunity to dive deep into technical challenges alongside a team that has a passion for technology, problem-solving, and customer service, as well as they enjoy our daily afternoon fika, where we discuss everything from technical insights to weekend plans.
At IAR, our Technical Support team is unique. Here, experienced engineers, some with backgrounds as developers, work together, meaning they truly understand the real challenges our customers face. Along with your team, you’ll have the chance to apply and further develop your technical knowledge while making a difference for embedded developers around the world.

As Technical Support Engineer at IAR
You will work closely with our customers, who are embedded developers, to help them overcome technical challenges and enhance their projects using our technology– always with the goal of creating genuine customer success.
Your main focus will be on handling first-line customer contact and conducting technical investigations in Back Office, primarily via email, but you will also have e-meetings with customers when required. You will monitor support requests from IAR’s customers, diagnose issues, and work towards resolutions. In addition, you will ensure compliance with the support and update agreement (SUA) by conducting error investigations, reporting bugs, and creating and delivering technical materials and additional services to our customers.
You get the chance to collaborate with various teams within IAR, especially in projects like IAR Embedded Academy, where we provide our customers with the training and tools they need to enhance their use of our products. By combining your technical focus with a strong service mindset, you will have the opportunity to influence how we deliver value to our customers and ensure their success.

Qualifications


We think you have:

• A degree in computer science, embedded systems, or a related engineering field.

• Proficiency in C/C++ programming languages.

• Previous experience in embedded development.
• Experience using debugger tools for embedded software.
• Knowledge of RTOS and Linux.

• Strong written and spoken communication skills in English.

A bonus if you have:

• Previous experience working directly with customers or clients.
• Previous knowledge of CI/CD
• Proficiency in Swedish and/or another European language, both written and spoken.

What we offer
Many of our support engineers have historically advanced to join our engineering teams, leveraging the technical expertise and customer insights gained in the support role.
We encourage and support internal growth, and you will have the chance to explore opportunities within the company and we welcome and value your aspirations. At IAR, you will not only develop your skills but also have the opportunity to shape your own career path.

About IAR
IAR Systems, founded in 1983 in Uppsala, Sweden, and provides world leading software and services that accelerate developer productivity in embedded development and embedded security, enabling companies worldwide to create and secure the products of today and the innovations of tomorrow.

After 40 years in business, our home and heart is still in Uppsala where we started, but we now serve and support our customers globally from 13 offices located in almost every time zone and in key regions. Together, we strive to deliver a secure and intelligent embedded development experience.

Interesting links

About IAR:
Our customers:

Apply today!
Interviews are being conducted continuously, so please apply today! If you have any questions about the role or the process, don't hesitate to contact Linnéa Sjuls at linnea.sjuls@iar.com.
We look forward to hearing from you!