Sweden Job Openings

Institutional Shareholder Services

Client Service Manager

Stockholm

FULL TIME

November 28, 2024

Let’s be #Brilliant Together
ISS STOXX is immediately seeking a Client Service Manager (CSM) to join its Berlin or Stockholm based team.
We are looking for very responsible-minded person who will handle important key accounts, will need to work independently, but shall be a good team player as well.
You will ideally have an interest in financial operations and client service with a desire to learn more about corporate governance.
You be willing to develop strong working relationships with external clients in order to guide clients to better use ISS’ products and services.
Our clients span some of the world's foremost hedge funds, pension funds and other asset managers.
To succeed in the role, a CSM must learn, understand corporate governance, and proxy voting services, learn about their client’s business, and bring that knowledge together to provide insights, best practices, and win-win solutions to those client organizations.
Desired skills include:
  • At least 2 years’ experience in a client service or operations position, ideally in financial services industry.
  • Great communication skills are a must as you will represent ISS to all levels of client management.
  • Confidence in speaking, as you will be providing demos and trainings to the clients.
  • Comfortable analyzing and working with highly confidential data.
  • Must be adaptable, eager, and efficient problem solvers.
  • Language skills: Swedish, Norwegian, Danish and/or Finish are nice to have.
Performance is based on a combination of factors including efficient task management and client satisfaction.
The CSM partners with the Sales representative to bring operational, industry, and product expertise to clients, to effectively manage the client experience.
This includes serving as the client’s primary contact with the firm, offering support and expertise on corporate governance and proxy voting solutions, liaising with ISS Operations personnel to address client needs, and participating in the client renewal process.
#LI-TG1 #ASSOCIATE
What you can expect from us
Our people are the moving force behind ISS STOXX. We are dedicated to hiring the best, most talented people in our industry and empowering them with the resources and support to enhance their career, health, financial and personal well-being.
We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We are invested in our people and are working every day to ensure a diverse, equitable, and inclusive workplace.
Let’s empower, collaborate, and inspire one another.
Let’s be #Brilliant Together.
About ISS STOXX
ISS STOXX Gmb H is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit.
Founded in 1985 as Institutional Shareholder Services (ISS) Inc., ISS Governance is a leading global provider of independent and objective shareholder meeting research and recommendations, providing multiple voting policy choices as well as end-to-end workflow solutions for institutional investors. More than 1,600 clients worldwide utilize ISS Governance’s actionable expertise to help them make informed investment stewardship decisions, and to help them manage their voting responsibilities. Covering over 50,000 meetings annually, ISS Governance leverages its extensive global footprint, deep experience, high quality data and analysis, unified client support, and technology infrastructure to continuously evolve and extend its innovative suite of solutions to meet clients’ evolving portfolio, fiduciary, and stewardship requirements.
Visit our website:
https://www.issgovernance.com
View additional open roles:
https://www.issgovernance.com/join-the-iss-team/

The Swedish Confederation of Professional Associations (SACO) is a politically independent central organization for 22 unions comprising university graduates in Sweden. You are welcome to contact the local representatives of SACO at ISS-Ethix on
SACO@iss-esg.com
. However, note that no applications sent to this e-mail address will be accepted.
Institutional Shareholder Services (“ISS”) is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. It is our policy to prohibit discrimination or harassment against any applicant or employee on the basis of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as “protected status”). All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements.
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