ASM is a leading global supplier of products, services, and materials for semiconductor processing. For more than half a century, innovation has been at the core of everything we do. Our smart, ambitious people are dedicated to creating cutting-edge solutions for the world’s leading semiconductor providers. Every day we push the development of next-generation computer-chip technology, always staying a few steps ahead of what’s next.

The talented, enthusiastic people at ASM are just like you: dedicated to improving people’s lives and unlocking new potential. With our collaborative approach to R&D, we advance key semiconductor technologies and platforms like ALD, epitaxy, PEALD, PECVD, and vertical furnaces. And we have recently entered the promising high-growth market: silicon carbide epitaxy. Year after year, our innovations help to make chips smaller, faster, and more powerful. In fact, you will find our technology in every aspect of modern life: in AI, medical equipment, 5G, smartphones, autonomous driving, and more.

ASM is currently recruiting for the position of Field Process Manager in Sales and service process function based in Dongtan, South Korea.
As a Field Process Manager, you will report directly to the Director of Field Process and be responsible for delivering exceptional service and value that exceeds our customers' expectations.

Responsibilities:

Customer and Process Support:

• Proactively anticipate future customer needs and understand their perception, along with the associated business impacts. Utilize your in-depth process knowledge to effectively resolve customer issues.
• Foster strong customer relationships by developing and implementing processes that consistently surpass customer expectations.
• Negotiate and influence the opinions of others, both internally and externally, while demonstrating sensitivity to the audience.

Product support(process) and New Product Development :

• Lead Joint Development Programs (JDP) and Joint Evaluation Program (JEP), utilizing your extensive process knowledge and effective communication skills with internal and external stakeholders.
• Provide guidance and leadership to reporting managers in the areas of long-term program strategy and process design.

Customer oriented support leading engagement projects, Process-related Technical Escalation :

• Act as the primary owner of process parts, driving quick resolutions for process-related issues that impact customer uptime.
• Build and develop a team of capable problem solvers who can work independently and collaboratively with other functional groups.
• Ensure visibility to all technical stakeholders and prioritize process-related and technical escalations as top business priorities.

Qualifications:

• More than 10 years of relevant work experience in the semiconductor industry, preferably in PEALD, OR PECVD.
• Strong knowledge of the semiconductor industry and awareness of trends associated with our customers' environments, enabling you to develop and deploy effective customer solutions
• Experienced in building, leading, and growing technical support offerings, including expertise in remote monitoring.
• Skilled in managing teams that support complex instrumentation, applications, and informatics through phone and on-site customer interactions.
• Demonstrate the ability to self-direct and prioritize effectively in a fast-paced environment.
• Excellent verbal and written communication skills (both Korean and English), including the ability to present effectively to large groups and stakeholders.
• Detail-oriented with a proven ability to make decisions that focus on problem-solving.
• Proficient in driving process improvements and achieving results through influence and facilitation in a globally distributed, matrixed operating environment.
• Education: Master (Phd is preferred)

At ASM we are committed to supporting our people, enabling them to develop their talents and perform at their best. We actively promote an inclusive and diverse culture that fosters trust and transparency. Our people are our power, and we value the differences between everyone because it is what make us better as a team. By embracing a wide range of perspectives, we enable a culture of continuous exploration and adoption of new ideas. At every step, we know that it is our valued people who enable us to deliver excellent products and service to our clients – and to make a meaningful difference in society.

So join us on our journey and unleash the power of an open mind. Discover how you can be part of our exciting future and apply today! To learn more about ASM, find us at asm.com and on Linked In, Facebook, Instagram and You Tube.