Responsibilitis

• User Management:
• Create, modify, and deactivate user accounts
• Assign user profiles, roles, and permissions
• Manage user licenses and entitlements
• Data Management:
• Import and export data
• Clean and standardize data
• Backup and restore data
• Configuration:
• Configure Salesforce objects, fields, and page layouts
• Create and customize reports and dashboards
• Set up workflows, approvals, and automation rules
• Support:
• Provide technical support to users
• Troubleshoot issues and resolve problems
• Train users on Salesforce features and best practices
• Updates and Upgrades:
• Research and recommend Salesforce updates and upgrades
• Assist in the implementation of new Salesforce features
• Security:
• Implement and maintain security policies and procedures
• Monitor security logs and address any issues

Qualifications

• 3+ years of experience as a Salesforce Administrator or equivalent role.
• Strong understanding of Salesforce core concepts and features.
• Excellent organizational and problem-solving skills.
• Strong interpersonal skills to effectively communicate and collaborate with users from diverse cultural backgrounds.
• Experience with data import/export, data cleaning, and data validation to maintain data accuracy and integrity.
• Service desk system experience like Jira or similar to manage and prioritize support tickets.