Key Duties & Responsibilities:

• To Develop and maintain excellent working relationship with Tour Operators

• Design requests of exclusive experiences in Cape Town

• Preparation of tailor-made offers and travel documents, preparation of travel programs and administrative process

• Oversee and manage the guest’s itinerary and ensure that it is executed successfully

• To manage and assist guests from their time of arrival and until their time of departure

• To supervise current Tour Programs and services provided

• To supervise and interact with other providers as well as to assist in finding new potential service providers of high standards.

• To book and supervise all Tour Guides and drivers working for Samsara Africa Travel Operations Department

• Provide consultation regarding travel and tourism products and all other information pertaining to travelling to Clients.

• Send, receive, and process e-mails with third parties on behalf of the company

Requirements:

• Exceptional customer service skills

• Good judgement and adept use of travel research and technologies

• Passionate about South Africa & Cape Town & the Travel & Tourism industry

• Minimum two Years of experience in the Travel & Tourism industry

• The position requires above average level of knowledge about Tourism Products/Packages in South Africa

• Excellent communication skills in verbal & written English, be eloquent telephonically, be detail-oriented and be able to provide efficient customer service.

Job Type: Full-time