South Africa Job Openings

Sanlam

Motor Claims Relationship Manager: HCV & Farm Implements (JG8)

Cape Town

FULL TIME

November 21, 2024

CAREER OPPORTUNITY

This career opportunity is available at Santam for the Motor Assessing Department as a Motor Claims Relationship Manager: HCV & Farm Implements, who will be based in Cape Town

CRM PRINCIPAL ACCOUNTABILITIES

Management and control of Motor Body Repairers’ KPI’s
Support Assessing team
Manage and handle complaints
Excellent complaints handling and report writing
Sound knowledge of Smart Repair Technology
Repair versus replace methodology
Application of below business standards:

o Normalise Cost Ratio (NCR)
o Average Repair Cost (ARC)
o ARC plus Ancillary Cost (ACPC)

Utilisation of alternative and green parts
Additional cost after FRC
Management of MBR/Santam systems as below:

Abuntex
Qapter Connect
RPM
Parts Procurement Systems
Part Smart

Initiate, lead and manage Supplier Performance Measurement meetings as per schedule

QUALIFICATIONS AND EXPERIENCE

At least 5 years Motor Assessing Experience
Do you have a minimum of 2 years’ experience in Heavy Commercial Vehicle and farming implements?
Abuntex Certified
Claims Centre
Santam System knowledge
Technical Qualification

KNOWLEDGE AND SKILLS

Works independently
Strong negotiation skills
Good understanding and application of service level agreements
Time management
Strategic Influence and thinking
Strong relationship, negotiation and networking skills
Ability to influence
Must be flexible
Must be able to adapt to change
Ability to function in a High-Pressured Environment

PERSONAL ATTRIBUTES

Results driven
Excellent communication skills, written and verbal
Excellent decision-making ability
Leading and supervising
Good organizational skills
Flexible and adaptable
Client service focus
Cultivates innovation
Analytical thinking
Influential
Sound business acumen
Coaching and development

ABOUT THE COMPANY

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding, and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper.

Qualified applicants are invited to submit their cover letter, CV, and salary requirements in MS Word format at www.santam.co.za / careers and apply online. Should you be aware of a qualified individual, please pass this vacancy on to them.

Please note this appointment will be made in line with the Santam Employment Equity strategy. People with disabilities are welcome to apply.

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