South Africa Job Openings
Sanlam
Claims Service Consultant: Once & Done (JG9)
Johannesburg
FULL TIME
November 29, 2024
CAREER OPPORTUNITY
Santam’s Non-motor Once and Done department has a position available for a Claims Service Consultant who will be based in Hill on Empire, Parktown.
WHAT WILL YOU DO?
Responsible for assessing merits and quantum of a non-motor damage claims through digital photographs, etc. This position entails assessing most types of non-motor claims.
Further responsibilities include adjudication of these claims, consulting on claims processes, and aftercare provision to clients, compiling management information and ensuring client satisfaction.
Responsible for coordinating, overseeing, negotiating and the settlement of non-motor once and done claims and is accountable for the finalization of the claim end-to-end.
This incumbent is accountable for all Once & Done claim interactions directly with the client/broker. The accountability will be on a case-by-case basis.
KEY RESPONSIBILITIES
- Accountable for all claim interactions directly with the client/intermediary.
- Responsible to determine merits, quantum, item identification, buying.
- Responsible negotiating and settlement of claims with the insured/intermediary.
- Responsible for communicating with the client/intermediary from beginning to end and is the one contact person for the client/intermediary.
- Effectively manage all relevant claims tasks and claims handling process to achieve timely settlement and minimize leakage.
- Identify, investigates and resolve any issues relating to claims in line with Santam policies and procedures such as service level agreements, standard operating procedures.
- Handle claims efficiently, identify and advise the intermediary/policyholder of the prescribed or most appropriate mechanism for resolving claims settlement disputes.
- Communicates the process from the start of the claim and acts as a contact person if the client needs additional information.
QUALIFICATIONS AND EXPERIENCE
- Matric/ Grade 12
- Minimum 3-5 years claims experiences.
- Have completed the Non-Motor Assessors Development Program (ADP) (advantageous)
KNOWLEDGE AND SKILLS
- Computer literate (MS Office Package)
- Excellent communication skills (verbal and written)
- Ability to work under pressure
- Negotiating skills
- Product knowledge in short -term insurance
PERSONAL ATTRIBUTES
- Client Service Orientation
- Analytical Thinking
- Informational Seeking
- Directiveness
- Flexibility
- Initiative
ABOUT THE COMPANY
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.
Qualified applicants are invited to submit their cover letter, CV, and salary requirements in MS Word format online at www.santam.co.za / careers. Should you be aware of a qualified individual, please pass this vacancy on to them.
New Job Alerts
Momentum Insure Company Limited
Senior Java Developer
Centurion
FULL TIME
December 4, 2024
View Job DescriptionOdity Cape Town
Dutch Customer Service Brand Ambassador
Cape Town
FULL TIME
December 4, 2024
View Job Description
SPARK Schools
High School Natural Science & Technology (SP) - SPARK Rivonia High - 2025
Rivonia
FULL TIME
December 4, 2024
View Job DescriptionLooking for similar job?
Sanlam
Claims Service Consultant: Once & Done (JG9)
Johannesburg
FULL TIME
November 29, 2024
View Job Description
Sanlam
Motor Claims Relationship Manager: HCV & Farm Implements (JG8)
Cape Town
FULL TIME
November 21, 2024
View Job Description
Virgin Active South Africa (Pty) Ltd
Customer Service Agent
Cape Town
FULL TIME
November 29, 2024
View Job Description
TMF Group
Fund Services, Senior Client Administrator, CI
Cape Town
FULL TIME
November 29, 2024
View Job Description
SmartBuyGlasses
(Email Support) Customer Service Representative – South Africa
FULL TIME
November 27, 2024
View Job Description
See What’s New: Sanlam Job Opportunities
Sanlam
Non-Motor Desktop Assessor (JG9)
Johannesburg
FULL TIME
December 2, 2024
View Job Description
New Job Alerts
Momentum Insure Company Limited
Senior Java Developer
Centurion
FULL TIME
December 4, 2024
View Job DescriptionOdity Cape Town
Dutch Customer Service Brand Ambassador
Cape Town
FULL TIME
December 4, 2024
View Job Description
SPARK Schools
High School Natural Science & Technology (SP) - SPARK Rivonia High - 2025
Rivonia
FULL TIME
December 4, 2024
View Job Description