South Africa Job Openings
HotelJobs.co.za
Direct Travel Specialist - Luxury Destination Management Company - Johannesburg
Johannesburg
FULL TIME
November 22, 2024
KEY OUTPUTS:
- Calm and professional interaction with both suppliers and travel planners, telephonically and via email.
- Creative and out of the box planning and designing of itineraries.
- Handling reservation requests either via email or telephonic.
- Processing of reservations from quote to finalising, including reservations, invoicing and travel documents.
- Professional servicing of dynamic direct guests.
- Proactive selling of company products and services ensuring the best possible safari for the guest.
- Saturday duty and cell phone duty on a rotation basis.
- Public holiday duty and cell phone duty on a rotation basis.
- Working hours – shift work required (07h00 – 15h30 and 09h30 – 18h00) on a rotation basis.
- Expanding product knowledge through attending training sessions.
KNOWLEDGE REQUIRED:
- Good knowledge on any of the destinations that the company promotes – Tanzania, Kenya, Zanzibar, Zambia, South Africa, Botswana, Zimbabwe, Namibia, Mozambique, Rwanda, Uganda, Seychelles.
- Good knowledge on FIT and Groups policies and procedures.
- Good knowledge of Offers.
- Communication skills and a good command of the English language.
- Tourplan reservations system, added advantage.
SKILLS REQUIRED:
- Time and desk management.
- Computer aptitude.
- Understanding of travel industry.
- Attention to detail.
- Elaborating in writing explanations or descriptions.
- Exceptionally customer focused.
- Creativeness, flexibility, high energy and patience.
- An independent, curious and “can do it” nature.
- A good knowledge on any of the destinations that the company promotes –Tanzania, Kenya, Zanzibar, Zambia, South Africa, Botswana, Zimbabwe, Namibia, Mozambique, Rwanda, Uganda, Seychelles.
- Tourplan reservations system.
- Creativeness, flexibility, high energy and patience.
- Must have at least 4 years of reservation experience preferably in a tour operating environment (not hotel or car rental reservations).
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