Application Owner
Johannesburg


About Job:


We are hiring Application Owner to join our team. If you’re excited to be part of a winning team, Zensar is a great place to grow your career. You’ll be glad you make the right choice to join us.


About Zensar Technologies
We are a technology consulting and services company with 11, 800+ associates in 33 global locations. More than 130 leading enterprises depend on our expertise to be more disruptive, agile, and competitive. Our success in South Africa for 24 years comes from our people-first focus that emphasizes empowerment from the ground up.
Zensar is recognized as proudly South African in 2022 and are the Top Employer in 2024,2023 and 2022 in South Africa by the Top Employer Institute. Zensar is a certified B-BBEE Level 2 contributor and partners with MICT, SETA, Education Africa, and Tomorrow Trust. We strongly believe in the power of communities and leveraging diversity to solve problems together.
Zensar is a place where you are free to express yourself in an environment that values individuality, nurtures development and is mindful of wellbeing. We put our people and customers at the center of everything that we do. Our core values include:

• Putting people first
• Client-centricity
• Collaboration

Grow. Own. Achieve. Learn. with Zensar. To know more about our Employee Value Proposition


Job Spec as below


Job Purpose:
The Application Owner will be responsible for the overall management, governance, and performance of vendor-owned applications that support products. This role focuses on ensuring that these applications meet business needs, are maintained effectively, and align with the strategic objectives of the Organization, with a strong emphasis on vendor management, cross-team coordination, and production incident management.


Key Responsibilities:
Application Management: Oversee the lifecycle of assigned vendor-owned applications, including implementation, maintenance, and decommissioning.


Vendor Management: Develop and maintain strong relationships with third-party vendors, ensuring that service level agreements (SLAs) are met and that vendors deliver value to the organization.


Cross-Team Coordination: Collaborate with multiple technology teams to coordinate the delivery of projects and resolve production issues, ensuring seamless integration and communication across teams.


Production Incident Management: Lead the management of production incidents, ensuring timely resolution and communication with stakeholders, while implementing processes to prevent future occurrences.


Stakeholder Engagement: Build and maintain deep relationships with the business units to understand their requirements and ensure applications align with their needs.


Product Knowledge: Leverage an understanding of products and business processes to inform application management and improvements.


Performance Monitoring: Track application performance metrics and implement improvements as necessary, working closely with vendors and technology teams to resolve issues.


Governance and Compliance: Ensure that applications comply with regulatory requirements and internal policies, including vendor compliance.


Budget Management: Assist in the budgeting process for application-related expenses, including vendor costs.
User Support and Training: Provide training and support to end-users to maximize application effectiveness, ensuring they understand vendor processes and tools.


Documentation: Maintain comprehensive documentation for applications, including user manuals, process flows, and technical specifications.


Experience: Minimum of 5 years of experience in application management or a similar role, with a strong focus on vendor management, production incident management, and cross-team coordination, preferably within the financial services sector. Candidate should have strong leadership experience and skills.


Industry Knowledge : Knowledge of banking and financial services is advantageous.