Singapore Job Openings

systemsGo

IT Support Engineer ( SEA )

Singapore

FULL TIME

November 29, 2024

systems Go is seeking an IT Support Engineer to support a luxury brand


Location:
Ngee Ann City, Singapore


Scope:
  • IT Support for SG office( 3 office users) & Boutique (3 boutiques)
  • Remote support for MY & TH boutiques (2 boutiques for each market)
  • IT coordinate for SEA markets (SG, MY & TH)


Responsibilities:
  • Provides regular on-site 1st level IT support to Jewelry Singapore office users.
  • Provides requested on-site 1st level IT support to Jewelry Singapore boutiques.
  • Manage all IT 1st level support (e.g.: Dell computer, Printer, Teams telephony, VC systems, Network, i Phone/i Pad, Software, etc.) and cooperate with L2 support (W&J IT and SEA Local IT support) to ensure the stable and smooth IT infrastructure and network service for the SEA markets.
  • Manage the IT service ticket (Service Request and Incident and Task) lifecycle management in ITSM.
  • Manage the IT asset lifecycle, including: place order with partners (Dell/Apple, etc.), Hardware replacement for end user, Asset disposal and record to ITSM, etc.
  • Play coordinator role for boutique IT projects.
  • Responsible for managing the user satisfaction of IT service for Singapore Office and boutique users.


Requirements & Capabilities:
  • Excellent communication and customer service skills in English and Mandarin
  • Degree in Computer Science/Engineering with minimum 3 years’ experience or similar role
  • Strong knowledge of computer hardware(PC, Server, Laptop, Mobile, Tablet, Printer, VC, etc), software(O365, Teams, Teamviewer, SAP,etc ), and networking systems(Switch, router, firewall).
  • Proficiency in troubleshooting common hardware and software issues.
  • Familiar with Active Directory, DNS, DHCP, and other network protocols

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