About the job
Integrated in the Global RISK ORM Iberian Centre of Excellence, the Group Data Protection – Privacy Solutions & Automation team is responsible for:

Tooling & automation strategy to support privacy operations, mostly thought the Data Protection Hub (DPHub) based in Service Now.
Design, configuration and deployment of Service Now platform DPHub
Functional and technical support to end users.
Platform technical administration.
Product management, including change, evolutions, interfaces with other Group tools, knowledge base and information sharing in relevant forums.
Coordinate and conduct DPHub Governance, including Steering Committee, Change Management Committee and DPHub Customer Forums.
Develop and execute DPHub training and awareness for global teams across 1st and 2nd line of Defense.
Manage 3rd party vendor that support the team with the configuration and software development required to evolve DPHub.
Promote and increase adoption and awareness of the DPHub supporting privacy activities.

Your Main Activities Are
Overview

Lead support and change work on Service Now including user access requests, fixing bugs, configuration of changes, implementation of new functionalities.
This is a technical role. Technical configuration, coding and Service Now development skills are considered as a “must have”.
Collect, understand and discuss business requirements, then define technical design to support the business process in Service Now DPHub.
Actively participate in the end-to-end Service Now projects including support.
Develop comprehensive test scripts and perform regression testing.
Support in future tool upgrades.
Keep up to date on Service Now new features and limitations.
Provide end-user support.

Profile and Skills to Success

BA/BS or equivalent combination of education and experience.
Must be a Service Now trained administrator/ developer.
Minimum 3-5 years’ experience in Service Now Administration/ Technical Projects
Ability to understand requirements and delivering these requirements in the context of tool implementation.
Ability to communicate effectively with both internal and external stakeholders.
Showing initiative to manage own research efforts.
Ability to independently trouble shoot issues raised by end users and provide timely and efficient administrative solutions.
Team-player, focused on the success of the whole team. Working well both with others, as well as individually.
Taking accountability for own actions and be open and honest when things have gone wrong, and celebrating successes when things have gone well.

Technical Experience:

Trained Service Now system administrator/ developer.

Other Competencies:

Presenting documentation in a professional and well-structured format.
Strong MS Office skills (core applications).
Must have good proficiency in English language.

Conduct:

Be a role model, supporting and fostering a culture of good conduct.
Demonstrate proactivity, transparency and accountability for identifying and managing conduct risks.
Consider the implications of your actions on colleagues, partners and clients before making decisions, and escalate issues to your manager when unsure.

#LI-Hybrid
Why joining BNP Paribas?

• Leading banking institution

BNP Paribas is the European Union’s leading bank, and key player in international banking. It operates in 63 countries and has nearly 183.000 employees, including more than 146.000 in Europe.

• Our presence in Portugal

In Portugal since 1985, BNP Paribas today has more than 8.700 employees, distributed across the Group's 10 business entities established in the country. Its presence also extends to 11 excellence centres providing value-added services to various countries where the BNP Paribas Group also operates.

• International reach

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions:

Retail Banking, a division that brings together all of the Group’s retail activities and specialised business lines;
Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services;
Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.

• Diversity and Inclusion commitment

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

• Commitment towards work/life balance

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.

• Remote Working Conditions

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices.

• Please note that only applications submitted in English will be considered.
• In case you are selected for this role, further documentation will be requested to support your hiring process.