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Assistance clientèle : Français - Début : 4.12 & 8.01 - Lisbonne-Oriente

Lisbon

FULL TIME

November 30, 2024

This offer comes with 15th EXTRA SALARY: 895€ grosses paid after 1st year of contract!

EN: Customer Support Specialist (French Speaking) - Lisbon Oriente
PT: Especialista de Apoio ao Cliente (Língua Francesa) - Lisboa Oriente
FR: Spécialiste du support client (francophone) - Lisbonne Oriente
✅ Ort: Lissabon-Oriente

Possible start: 4.12 and 8.01!
It's OFFICE BASED position in Lisbon Oriente
We offer efficient and fast remote recruitment process
Work in the company office in Lisbon-Oriente: Monday to Friday – 8 am to 8 pm, Saturday to Sunday – 8 am to 5 pm ( 5days/week, 40h per week)
We don't require any experience, we offer training!

✅ Company:
Our client is a global technology leader specializing in internet services and products, including online advertising, search solutions, and cloud computing. Renowned for innovation, the company revolutionizes how people access information, providing digital tools used by billions worldwide.
✅ As a Customer Support you will:

Respond to French speaking customer inquiries across multiple channels (phone, email, chat, social media) related to e-commerce, software, hardware, and wireless issues
Provide pre-sales guidance, general support, and technical troubleshooting to customers
Maintain a professional, consistent brand voice in all communications, both private and public
Escalate unresolved issues to advanced support teams and collaborate with technicians to resolve complex tickets
Manage and prioritize individual ticket queues, ensuring timely follow-ups and solutions

✅ Competitive salary and remuneration system (incl. meal allowance):

895€ gross x 14 months (it's 1044€ gross x 12 months) - basic salary,
95€ gross / month fixed project bonus
up to 120€ gross - performance bonus,
7,23€ NET/day meal voucher - given as a pre-paid card
20€ -Transport allowance
This offer comes with 15th EXTRA SALARY: 895€ gross paid after 1st year of contract!

Your yearly annual salary (including all bonuses) is from: 14.805€ - 16245€!
✅ What do we expect?

You speak perfect French (C2-native)
You speak English - at least B2 level
You are ready to move to Lisbon or already live there
You are customer-oriented and enjoy interacting with people
If you are tech fan, it's your great advantage!

✅ What do we offer?

Possible start: 4.12 and 8.01!
Permanent (CDI) full time employment contract with 3 months trial period (according to the Portuguese law)
It's OFFICE BASED position in Lisbon Oriente
Shifts system: Monday to Friday – 8 am to 8 pm, Saturday to Sunday – 8 am to 5 pm (5days/week, 40h / week) with 2 rotating days off
Private Health Insurance from day 1
A Bring a Friend Program with attractive incentives
Complete online hiring process regulated!

✅ EU citizenship or a residence permit in Portugal is mandatory
Are you interested in a new adventure ?
Then apply with your CV
We look forward to you !
* By applying for this offer, you agree to our Privacy Policy and consent to the processing of your personal data and sharing it with the client offering this vacancy
#Lisbonne Emploi #French Customer Support #Lisbon Jobs #Apoio Ao Cliente Frances #Support Client Francophone #Vagas Lisboa #Customer Support Specialist #Trabalhe Em Lisboa #Spécialiste Du Support Client #Emprego Lisboa #Carreira Global #Oportunidade Lisboa #Lisbonne Oriente #Carreira Internacional #Vagas Em TI #French Speaking Jobs #Ofertas Lisboa #Lisbon Oriente #frenchlisbon
Job Types: Full-time, Permanent
Pay: 1,010.00€ - 1,130.00€ per month
Application Question(s):

When is the closest possible start date for you?
Your email address and phone number are mandatory to continue your application for this job posting. Please leave them here:
Your current location (city):
* Are you legally authorized to work in Portugal?

If you are not an EU citizen, confirm on what basis you can work in Portugal (VISA/Work Permit/etc.).

This offer is related to our client Concentrix (formerly Webhelp) Portugal. Are you okay with continuing with your application?
Is French your native language?
Is your English language at working proficiency level (min. B2)? Please confirm here:
Outside of Portugal CANDIDATES: If you are living ABROAD now, are you ready to relocate to Portugal? If so, when is this possible for you?
Are you ready to work in our office in Lisbon Oriente area?

Language:

French (at least C2 level) (Required)
English communicative (Required)

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