Philippines Job Openings
Shore360
Virtual Receptionist
Mabalacat
FULL TIME
November 28, 2024
Job Description
Schedule:
- A virtual receptionist takes inbound calls, manages client concerns with the objective of maintaining positive client relationships.
- Answering, forwarding, and screening phone calls
- Direct client calls to the right person/people of interest
- Provide excellent customer service.
- Keep detailed and accurate records of client calls or requests and of calls received.
- Responsible for Updating/Maintaining the Company Project Contact List.
- Performing ad-hoc administrative duties
- Exceptional customer service, active listening, verbal and written communication skills, and professional phone voice.
- Highly organized and able to multitask and work well with fast-paced directions and instructions.
- Competency in Microsoft Office
- The ability to work on a fixed night shift schedule
- At least 3 years of Inbound Call Center experience in BPO
- Proficiency with cloud-based platforms such as Google Docs, MS Teams, and other remote team messaging apps
Schedule:
- 8 hour shift
- Monday to Friday
- Night shift
- Customer service: 3 years (Preferred)
- English (Preferred)
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