A team leader is someone who gives guidance and instruction to a group of associates, usually 8–12 agents. They manage the distribution of tasks, monitor objective progress, and provide team members with necessary coaching.
Leading, monitoring, and supervising a team of employees is necessary to accomplish objectives that support the growth of the company. Team leaders foster a pleasant environment with effective communication, efficient work, and flexibility to meet the set goals to effectively coach, motivate, and manage their team.
GENERAL RESPONSIBILITIES:

• Work closely with the team, motivating and coaching them
• Keeping up to date with business development and client concerns
• Reporting to the supervisor
• Ensure training and development plans are maintained for all team members
• Use company methodology, team input, and own initiative to ensure attendance and retention targets are achieved
• Manage the fair and consistent application of performance management and disciplinary measures are necessary
• Support the Supervisor and Operations Manager to highlight the operational risks and areas for involvement
• Manage day-to-day line activities, prioritize, and make risk/impact assessment within existing processes and procedures towards achieving SLAs
• Lead and inspire a team of sales agents to deliver excellent levels of individual/team performance and customer satisfaction
• Keep up to date with any industry changes affecting the business targets and objectives and create a knowledge back to the team
• Support the Head of Sales to deliver business targets and objectives and create a performance oriented culture
• Work with the management team to identify and deliver positive changes and business efficiencies
• Deliver the allocated part of the operation within agreed budgets, service levels and business targets
• Escalate any appropriate problems to senior management
• Support the Management to highlight operational risks and areas for improvement

QUALIFICATIONS:

• Had at least complete 2nd-year college of education, in any field of study
• Preferably with at least 1-2 years of relevant work experience
• Excellent analytical, time management, attention-to-detail, and problem-solving skills
• Tech-web and social media savvy
• Proficiency in MS Excel
• Excellent verbal and written English skills
• Self-discipline, strong work ethics, personal and professional integrity

Job Type: Fixed term
Pay: Php23,000.00 - Php30,000.00 per month
Schedule:

• 8 hour shift

Supplemental Pay:

• 13th month salary
• Overtime pay

Application Question(s):

• Are you willing to work on-site?
• What is your expected salary for this position?
• How many years of experience do you have?
• Do you currently live in Metro Manila? (Specific City)
• What is your expected salary range?