• Define clear roles and responsibilities, set performance expectations and support individual team development.
• Conduct regular team meetings, individual check-ins with team and all stakeholders involved.
• Analyse, design and implement efficient sales processes that drive productivity and support sales objectives.
• Implement best practices and standardize process across the team to improve efficiency and reduce errors.
• Conduct in depth analysis of sales metrics and set up a forum/cadence to share actionable insights on sales performance and KPI’s.
• Maintain and manage data hygiene within CRM records.
• Partner with sales enablement & Sales leadership to identify gaps and inefficiencies to implement solutions & streamline process.
• Act as key point of contact for stakeholders in Sales and Account management.
• Provide input on territory analysis & ownership of year end Account transfer process.
• Contribute to forecasting processes.
• Measure effectiveness and adoption of our key dashboards and increase adoption in collaboration with SPE.

Qualifications & Experience:

• Bachelor’s in Economics, Finance, or a related field.
• 8-10 years in sales operations, with atleast 3 years in management role, ideally overseeing a sizeable team.
• Strong understanding of CRM systems, preferably Salesforce and proficiency with data analysis tools.
• Proven Leadership abilities, with experience managing and developing team members.
• Excellent communication and interpersonal skills, with the ability to influence and partner cross functionally.
• Analytical mindset with a focus on data-driven decision making.