Duties & Responsibilities:

• Initiates communication with prospective customers, partners, and partner’s customers and collates detailed information to determine if their technical and business requirements is met by ITG ITM Technology solutions; presents ITM solutions to prospect customers with standard alone, unified, and integrated solutions.
• Conducts solution presentation, solution demonstration and attends conference events.
• Sets the tone and direction of companies’ technology; Structures and produces compelling sales proposals and technical documentation, outlining the business benefits to the client.
• Conducts Po C/Po V and creates/fulfills To R or the same for customers as necessary to complete the quote or proposal.
• Conducts ITM solutions technical training to ITG and Partners for customers, when needed
• Creates System Requirement Specifications or Technical Documentation as needed to fulfill the sales quotation or proposal.
• Initiate, coordinates and escalates feedback and issues to Regional Technology Manager with identified possible solutions.
• Supports and creates Marketing Team’s product/solution contents; collaborates with the Marketing Team in producing collaterals and production/ solution competitor research.
• Provides the needed monthly, quarterly and annual reports of the following:
  • Qualified Leads and Completed Tasks
  • Lost/ Won opportunities
  • Service Efficiency and Utilization
• Monitors and assesses technology updates and releases; Identifies, accesses and investigates high risk, high return technologies possessing potential application within existing businesses or for creating new businesses
• Coordinates with the implementation / project team the customer requirements to ensure a smooth transition from Sales to Service Delivery.
• Identifies and assigns an internal or external(partner) workforce that has corresponding skill sets to meet the customer requirement.
• Assists the Service Desk Team for support structure, service level agreements and technical support requirements.
• Fulfills required service by the clients in the absence of the Technical Sales Officer; assists and guides the Head of Support in terms of
• decision-making and support fulfillment in the absence of Service Desk Engineer

Relationship:

• Internal – Marketing Team, Service Operations, Regional Technical Manager.
• External – Service Providers and Vendors, Clients.

Educational Background

• Must be graduate of Computer Engineering, Computer Science, or any IT- related position.
• Must have the necessary certification for the service or product being handled.
• Preferably with MBA.

Knowledge:

• Ability to translate requirements into technical specifications/design
• Ability to conduct design reviews with both user and technical personnel
• Highly developed presentation and report generation skills

Specific Skills and Attitude:

• Oral Expression — Talking to others to convey information effectively.
• Oral Comprehension – ability to listen and understand information and ideas presented through spoken words.
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Written Expression — Communicating effectively in writing as appropriate for the needs of the audience.
• Service Orientation — Actively looking for ways to help people.
• Social Perceptiveness — Being aware of others’ reactions and understanding why they react as they do.
• Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
• Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Instructing — Teaching others how to do something
• Coordination and Collaboration — adjusting actions in relation to others’ actions.
• Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Negotiation — Bringing others together and trying to reconcile differences.
• Time Management — Managing one’s own time and the time of others.

Work Experience: