Philippines Job Openings
Penbrothers
IT Operations Specialist (Hybrid)
Mandaluyong City
FULL TIME
November 28, 2024
Penbrothers is an HR & remote talent management partner and one of the fastest-growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.
About the Role
We are seeking a highly motivated IT Operations Specialist with a primary focus on ensuring exceptional customer satisfaction. The ideal candidate will possess strong verbal communication skills, a proactive "can-do" attitude, and a passion for delivering outstanding support to internal stakeholders. In this role, you will be responsible for deploying hardware to new employees, coordinating with vendors, managing IT asset inventory, and ensuring seamless operations within our IT infrastructure.
1. Customer Satisfaction:
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Serve as the primary point of contact for all IT-related inquiries and issues, ensuring timely resolution and high levels of customer satisfaction.
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Collaborate with internal teams to understand their IT needs and provide tailored solutions that meet or exceed expectations.
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Continuously monitor customer feedback and implement improvements to enhance overall satisfaction levels.
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Facilitate the setup and deployment of hardware (e.g., computers, peripherals) for new employees, ensuring all necessary software and configurations are in place.
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Coordinate with HR and other relevant departments to streamline the onboarding process and ensure a smooth transition for new hires.
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Act as the liaison between the company and external vendors, managing relationships and ensuring timely delivery of services and products.
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Coordinate with vendors to address warranty issues, facilitate repairs or replacements, and maintain accurate records of warranty agreements.
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Maintain an up-to-date inventory of IT assets, including hardware, software licenses, and peripherals.
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Conduct regular audits to track asset utilization, identify discrepancies, and recommend optimization strategies.
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Provide technical support to end-users, troubleshooting hardware and software issues, and escalating complex problems to the appropriate teams for resolution.
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Collaborate with IT colleagues to implement system upgrades, patches, and enhancements as needed.
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Bachelor's degree in Information Technology, Computer Science, or a related field.
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Proven experience in IT operations, with a focus on customer satisfaction and hardware deployment.
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Strong verbal communication skills and the ability to articulate technical concepts to non-technical audiences.
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Excellent organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
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Experience managing vendor relationships and coordinating warranty support.
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Proficiency in IT asset management tools and techniques.
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A proactive and self-motivated attitude, with a willingness to take initiative and drive projects to completion.
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