Job Title: Documentation Specialist
Position Overview: We are seeking a detail-oriented and customer-focused Documentation Specialist to join our team in a hybrid work environment. This role is essential for supporting visa processing and registration for clients, with a focus on New Zealand and Canada immigration procedures. The ideal candidate will have strong customer service skills, the ability to work independently in a remote setup, and a willingness to adopt a hybrid work model as needed.
Key Responsibilities:

• Visa Processing & Registration:
• Collect and process requirements for the student pathway registration.
• Prepare and review visa application documents, including:
• Constructing the Statement of Purpose.
• Reviewing financial documents.
• Completing immigration forms.
• Monitoring submission of client applications.
• Customer Experience:
• Provide excellent customer service and ensure clients are guided throughout the documentation and visa application process.
• Administrative Duties:
• Respond to client emails promptly.
• Participate in virtual meetings (familiarity with Google tools is required).

Qualifications & Requirements:

• Experience: 2-3 years of experience in customer service (CSR).
• Education: Bachelor’s degree.
• Skills:
• Strong communication and problem-solving skills.
• Basic mathematics skills to review clients’ balances.
• Familiarity with New Zealand and Canada immigration policies.
• Ability to handle multiple tasks and manage client expectations.
• Strong attention to detail and ability to follow established procedures.
• Location: Candidates must be based in the Makati or Pasay area for convenience.

Working Setup & Structure:

• Work Setup: Remote work (WFH), with flexibility for a hybrid setup.
• Work Schedule: 8:00 AM – 5:00 PM (Philippines Time).
• Hybrid Work: Employees will be required to work onsite twice a quarter for special events (e.g., visits from directors or clients).
• Career Progression: Opportunities for growth.
• Team Environment: Collaborative work environment with no strict hierarchy.

Job Types: Full-time, Permanent
Schedule:

• 8 hour shift
• Day shift