Half Hitch is a locally owned family business since 1975, specializing in fishing, camping, and other outdoor activities with retail stores in Panama City, Destin, and Navarre. We are currently looking for a motivated individual to join our team as E-Commerce Support and Shipping Coordinator.
Job Title: E-Commerce Support and Shipping Coordinator
Location: Half Hitch Tackle Co., Inc.
Job Type: Full Time (Monday – Friday 8:00am - 5:00pm, with rotating every other Saturday)
Full-Time benefits include:
· Employer Contributed Health Insurance
· Dental and Vision Insurance
· Paid time off
· 401k
· Generous employee discounts
Job Summary
We are looking for a motivated and detail-oriented E-Commerce Support and Shipping Coordinator to join our team. The successful candidate will be responsible for managing customer inquiries, ensuring accurate and timely order processing, and coordinating the shipping and delivery of products. This role requires excellent communication skills, a strong understanding of e-commerce platforms, and a commitment to providing exceptional customer service.
To ensure success you need the ability to follow instructions and operate in an orderly manner. Preferred applicants are hard-working, dependable, focused and have outstanding problem-solving skills.
Key Responsibilities
1. Customer Support:
· Respond to customer inquiries via email, phone, and live chat in a timely and professional manner.
· Resolve customer issues related to orders, shipping, returns, and product information.
· Maintain a positive and empathetic attitude towards customers at all times.
2. Order Management:
· Process and fulfill e-commerce orders accurately and efficiently.
· Monitor order status and update customers on the progress of their orders.
· Coordinate with warehouse and logistics teams to ensure timely shipment of orders.
3. Shipping Coordination:
· Prepare shipping labels and documentation for domestic and international shipments.
· Track and monitor shipments to ensure timely delivery.
· Handle shipping issues such as delays, lost packages, and damaged goods.
· Communicate with shipping carriers to resolve issues and expedite shipments.
4. Inventory Management:
· Assist in managing inventory levels and updating stock information on the e-commerce platform.
· Conduct regular inventory checks and report discrepancies.
· Coordinate with suppliers and vendors to ensure adequate stock levels.
5. Platform Management:
· Update product listings, descriptions, and pricing on the e-commerce platform.
· Assist in the implementation of promotional campaigns and discounts.
· Collaborate with the marketing team to improve the online shopping experience.
6. Reporting and Analysis:
· Generate and analyze reports on order fulfillment, shipping performance, and customer service metrics.
· Provide insights and recommendations for process improvements.
Qualifications
Education and Experience:

• Associate’s or Bachelor’s degree preferred.
• 1-3 years of experience in e-commerce, customer service, or a related field.
• Experience with e-commerce platforms (e.g., Shopify, Woo Commerce, Magento) and order management systems.

Skills:

• Strong written and verbal communication skills.
• Excellent organizational and time management abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Familiarity with shipping software and carrier websites (e.g., UPS, Fed Ex, USPS).
• Ability to multitask and work in a fast-paced environment.

Personal Attributes:

• Detail-oriented with a high degree of accuracy.
• Customer-focused with a commitment to delivering exceptional service.
• Proactive problem solver with the ability to handle challenging situations calmly.

Working Conditions

• This position may require occasional evening or weekend work.
• Ability to lift and carry packages up to 50lbs.

How to Apply
Interested candidates should submit a resume and cover letter to Human Resources at julie@halfhitch.com Please include "E-Commerce Support and Shipping Coordinator" in the subject line of your email.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Experience:

• Microsoft Excel: 2 years (Required)
• Microsoft Outlook: 2 years (Required)
• Microsoft Office: 2 years (Required)

Ability to Commute:

• Panama City, FL 32408 (Required)

Work Location: In person