Panama Job Openings
City of Panama City Beach
Communications Officer
Panama City Beach
FULL TIME
November 24, 2024
Salary
$21.35 - $27.22 Hourly
Location
PCB, FL
Job Type
Full-time
Job Number
00440
Department
Police
Division
Communications
Opening Date
09/24/2024
DESCRIPTION
BENEFITS
Description
This position answers emergency and non-emergency calls for service and dispatches appropriate personnel. This position is responsible for maintaining and updating the FCIC/NCIC databases, amongst others. An incumbent in this position may be designated “Senior Communications Officer.”
Examples of Duties
- Receives emergency calls; prioritizes and enters information into CAD system.
- Dispatches appropriate personnel in response to both emergency and non-emergency calls.
- Accesses FCIC/NCIC databases, and other law enforcement computer systems, to provide information to field personnel.
- Make entries and updates to FCIC/NCIC databases related to stolen vehicles, stolen property, missing and wanted persons, etc.
- Relays and coordinates instructions, precautions, and questions to and from Police, Fire, and Emergency Medical personnel.
- Maintains and files logs of all calls and dispatches.
- Receives and processes complaints and questions from the general public.
- Provides information and assistance to callers.
- Receives and transmits messages between city departments and between the city and external agencies.
- Monitors surveillance cameras.
- Maintains FCIC/NCIC certification.
- Performs related duties.
Typical Qualifications
- Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
- Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.
- Requirement to successfully pass department training program.
- Possession of, or ability to readily obtain, appropriate FCIC/NCIC certification.
- Completion of the National Dispatcher Selection Test (NDST) and must obtain a minimum score of 70%.
- Possession of, or ability to obtain, Florida Department of Health Dispatcher certification.
Supplemental Information
KNOWLEDGE REQUIRED BY THE POSITION
- Knowledge of emergency communications principles and practices.
- Knowledge of FCIC/NCIC policies and procedures.
- Knowledge of emergency dispatch policies and procedures.
- Knowledge of radio and telecommunications equipment.
- Skill in the use of computers and job-related software programs.
- Skill in planning, organizing, analyzing, decision making, and problem solving.
- Skill in making decisions in high pressure and emergency situations.
- Skill in public relations.
- Skill in interpersonal relations.
- Skill in oral and written communication.
SUPERVISORY CONTROLS
The Police Communications Supervisor assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.
GUIDELINES
Guidelines include state and federal law, CJIS, FCIC, and NCIC guidelines, DHSMV policies, and city and department training manuals, policies, and procedures. These guidelines are generally clear and specific but may require some interpretation in application.
COMPLEXITY/SCOPE OF WORK
- The work consists of related emergency communications duties. The necessity of responding to unforeseen and emergency situations contributes to the complexity of the work.
- The purpose of this position is to perform emergency dispatch operations. Successful performance contributes to the efficient and effective response to emergency and life-threatening situations, as well as non-emergency situations.
CONTACTS
- Contacts are typically with department personnel, representatives of emergency services agencies, towing companies, taxi companies, and the general public.
- Contacts are typically to give or exchange information, resolve problems, provide services, and motivate persons.
PHYSICAL DEMANDS/ WORK ENVIRONMENT
- The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, or stooping. The employee frequently lifts light and occasionally heavy objects and uses tools or equipment requiring a high degree of dexterity.
- The work is typically performed in an office. The employee may be exposed to noise.
SUPERVISORY AND MANAGEMENT RESPONSIBILITY
None.
**These are intended only as illustrations of various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
Agency
City of Panama City Beach
Address
17007 Panama City Beach Parkway
Panama City Beach, Florida, 32413
Panama City Beach, Florida, 32413
Phone
850-233-5100
Website
http://www.pcbfl.gov
This position answers emergency and non-emergency calls for service and dispatches appropriate personnel. This position is responsible for maintaining and updating the FCIC/NCIC databases, amongst others. An incumbent in this position may be designated “Senior Communications Officer.”
Examples of Duties
- Receives emergency calls; prioritizes and enters information into CAD system.
- Dispatches appropriate personnel in response to both emergency and non-emergency calls.
- Accesses FCIC/NCIC databases, and other law enforcement computer systems, to provide information to field personnel.
- Make entries and updates to FCIC/NCIC databases related to stolen vehicles, stolen property, missing and wanted persons, etc.
- Relays and coordinates instructions, precautions, and questions to and from Police, Fire, and Emergency Medical personnel.
- Maintains and files logs of all calls and dispatches.
- Receives and processes complaints and questions from the general public.
- Provides information and assistance to callers.
- Receives and transmits messages between city departments and between the city and external agencies.
- Monitors surveillance cameras.
- Maintains FCIC/NCIC certification.
- Performs related duties.
Typical Qualifications
- Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
- Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.
- Requirement to successfully pass department training program.
- Possession of, or ability to readily obtain, appropriate FCIC/NCIC certification.
- Completion of the National Dispatcher Selection Test (NDST) and must obtain a minimum score of 70%.
- Possession of, or ability to obtain, Florida Department of Health Dispatcher certification.
Supplemental Information
KNOWLEDGE REQUIRED BY THE POSITION
- Knowledge of emergency communications principles and practices.
- Knowledge of FCIC/NCIC policies and procedures.
- Knowledge of emergency dispatch policies and procedures.
- Knowledge of radio and telecommunications equipment.
- Skill in the use of computers and job-related software programs.
- Skill in planning, organizing, analyzing, decision making, and problem solving.
- Skill in making decisions in high pressure and emergency situations.
- Skill in public relations.
- Skill in interpersonal relations.
- Skill in oral and written communication.
SUPERVISORY CONTROLS
The Police Communications Supervisor assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.
GUIDELINES
Guidelines include state and federal law, CJIS, FCIC, and NCIC guidelines, DHSMV policies, and city and department training manuals, policies, and procedures. These guidelines are generally clear and specific but may require some interpretation in application.
COMPLEXITY/SCOPE OF WORK
- The work consists of related emergency communications duties. The necessity of responding to unforeseen and emergency situations contributes to the complexity of the work.
- The purpose of this position is to perform emergency dispatch operations. Successful performance contributes to the efficient and effective response to emergency and life-threatening situations, as well as non-emergency situations.
CONTACTS
- Contacts are typically with department personnel, representatives of emergency services agencies, towing companies, taxi companies, and the general public.
- Contacts are typically to give or exchange information, resolve problems, provide services, and motivate persons.
PHYSICAL DEMANDS/ WORK ENVIRONMENT
- The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, or stooping. The employee frequently lifts light and occasionally heavy objects and uses tools or equipment requiring a high degree of dexterity.
- The work is typically performed in an office. The employee may be exposed to noise.
SUPERVISORY AND MANAGEMENT RESPONSIBILITY
None.
**These are intended only as illustrations of various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
PTO Leave: Leave begins accruing immediately. The schedule varies slighter for Fire Fighters.
Years Of Service Completed Annual Leave Cap Available
less than 5 years: 152 hours
5 to 9 years: 176 hours
10 to 14 years: 200 hours
15 to 19 years: 224 hours
20 + years: 248 hours
PTO begins accruing immediately. At the end of the year, any unused annual leave will roll over to the next year. Time will be accrued bi-weekly and shown on each paycheck.
RETIREMENT: Sworn police employees are fully vested after 10 years. Employees can become partially vested at five (5) years of service. Partial vesting at five (5) years is 50%, six (6) years 60%, seven (7) years 70%, eight (8) years 80%, and nine (9) years 90%.You are eligible for retirement upon the earlier of the attainment of age 50 and the completion of 20 years of credited service, the attainment of age 55 and the completion of 10 years credited service, the completion of 25 years of credited service, regardless of age, or the completion of 20 years of credited service, regardless of age by paying an additional contribution of your salary into the plan. The amount of the normal retirement benefit is based on your credited service and average final compensation. See Police Officers’ Pension Plan Summary for more details.
HOLIDAYS: Employees receive 14 holidays per year. The holidays are:
Spouse Dental Coverage only $34.85/month; Child/Children $49.31/month; Family Dental Coverage $87.48/month. Vision Coverage available: Employee only: $5.24/month; Spouse only $10.50/month; Child/Children $9.97/month; and Family $15.67/month). Both are covered by Humana. The City offers a suite of Allstate Worksite products avaialbe for purchase.
Note: Insurance coverage takes effect on the 1st of the month following your hire date.
https://www.floridablue.com/members/tools-resources/transparency
457 Plan Corebridge Financial: Optional 457 Deferred Compensation Plan – See Human Resources for more details
Years Of Service Completed Annual Leave Cap Available
less than 5 years: 152 hours
5 to 9 years: 176 hours
10 to 14 years: 200 hours
15 to 19 years: 224 hours
20 + years: 248 hours
PTO begins accruing immediately. At the end of the year, any unused annual leave will roll over to the next year. Time will be accrued bi-weekly and shown on each paycheck.
RETIREMENT: Sworn police employees are fully vested after 10 years. Employees can become partially vested at five (5) years of service. Partial vesting at five (5) years is 50%, six (6) years 60%, seven (7) years 70%, eight (8) years 80%, and nine (9) years 90%.You are eligible for retirement upon the earlier of the attainment of age 50 and the completion of 20 years of credited service, the attainment of age 55 and the completion of 10 years credited service, the completion of 25 years of credited service, regardless of age, or the completion of 20 years of credited service, regardless of age by paying an additional contribution of your salary into the plan. The amount of the normal retirement benefit is based on your credited service and average final compensation. See Police Officers’ Pension Plan Summary for more details.
HOLIDAYS: Employees receive 14 holidays per year. The holidays are:
- New Year's Day
- Martin Luther King Jr. Day
- Presidents' Day
- Memorial Day
- Juneteenth
- July 4th
- Labor Day
- Veterans' Day
- Thanksgiving Day
- Friday After Thanksgiving
- Christmas Eve
- Christmas Day
- New Year's Eve
- Employee's Birthday
Spouse Dental Coverage only $34.85/month; Child/Children $49.31/month; Family Dental Coverage $87.48/month. Vision Coverage available: Employee only: $5.24/month; Spouse only $10.50/month; Child/Children $9.97/month; and Family $15.67/month). Both are covered by Humana. The City offers a suite of Allstate Worksite products avaialbe for purchase.
Note: Insurance coverage takes effect on the 1st of the month following your hire date.
- Rough estimates are not necessarily exact.
https://www.floridablue.com/members/tools-resources/transparency
457 Plan Corebridge Financial: Optional 457 Deferred Compensation Plan – See Human Resources for more details
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