Position: Specialist IT Support
Location: Pakistan
Summary
Specialist IT Support at Systems Limited will be responsible for providing technical assistance and support for our organization's IT infrastructure, ensuring smooth day-to-day operations.
Responsibilities

• Install and configure computer hardware, software, systems, networks, printers, and scanners.
• Troubleshoot system and network problems, diagnosing and resolving hardware or software faults.
• Manage Active Directory, setting up new user accounts and profiles, and addressing password-related issues.
• Resolve issues related to mac OS and Windows 10/11 generated through the support ticket management system.
• Provide support to office staff or remote site staff through a series of actions, either in person or remotely, to set up systems or resolve issues.
• Prioritize and manage multiple open support tickets and emails simultaneously.
• Strong knowledge of Microsoft technologies.
• Solid understanding of IP addressing schemes, Domain, Active Directory (AD), TCP/IP, DHCP, and DNS.
• Collaborate closely with network engineers and system administrators to address complex issues and implement improvements.
• Gather user feedback to identify recurring issues and suggest enhancements to IT processes and systems.
• Onboard new joiners according to established Standard Operating Procedures (SOP).
• Availability on rotational shifts 24x7.

Requirements

• Bachelor’s degree in computer science or equivalent is preferred.
• 2-3 years of relevant experience in IT support.
• Strong knowledge of computer systems, networks, and IT troubleshooting methods.
• Proficiency in Windows, mac OS, and/or Linux operating systems.
• Experience with common IT support tools (e.g., ticketing systems, remote desktop tools).
• Familiarity with hardware components, peripheral devices, and mobile devices.
• Knowledge of network protocols, DNS, DHCP, TCP/IP, and VPNs.
• Immediate availability is preferred.