Position: Resident Engineer (RE)


Job Responsibilities:

• Serve as the primary point of contact for PMCL for all support-related matters.
• Manage the Merchant’s technical integration, testing, and address any related queries.
• Liaise with PMCL for any bugs, issues identified, and manage detailed investigation and resolution processes.
• Responsible for maintenance activities, including planning and execution.
• Provide weekly status reports on pending and resolved fixes, change requests, and system health.
• Deliver an annual report of system and solution diagnostics, including recommendations.
• Inspect and assess the quality of components used in the Bill Payment system/solution.
• Perform regular evaluation on observance trends, prepare for preventative maintenance, and coordinate between the Supplier and PMCL.
• Resolve all PMCL’s queries within the agreed turnaround times.

Requirements:

• Minimum 3 years of experience in fintech area.
• Can read, write, and understand code in multiple programming languages.
• Has experience integrating RESTful APIs
• Proven experience in payment systems integration.
• Hands-on experience in integration testing.
• Familiarity with issue tracking and service management tools Jira and 4Me.
• Understanding of ITIL and IT Service Management(ITSM) practices.
• Excellent English proficiency, as Resident Engineer will be the key liaison between the Supplier and PMCL*.
• Turkish-speaking capability is an advantage.
• Familiarity with Kubernetes is an asset.

Skills:

• Strong communication skills in English to effectively serve as the bridge between the Supplier and PMCL.
• In-depth knowledge of integration and testing methodologies related to payment systems.
• Experience in planning and executing maintenance activities, including diagnostics and preventive maintenance.
• Strong skills in identifying, investigating, and resolving technical issues within agreed timeframes.
• Capable of delivering regular status updates, diagnostics, and improvement recommendations in a clear and organized manner.

• 
  PMCL: Pakistan Mobile Communications Limited