Customer Support Representative
will provide exceptional business process outsourcing (BPO) services to our clients based in the USA. You will be expected to take full ownership of your work, ensuring timely, accurate, and high-quality service delivery. Through continuous learning programs, you will enhance your skills, enabling you to consistently meet client needs, expectations and drive satisfaction. Strong collaboration and learning ability will be a key factor in successfully achieving these goals.
Key Responsibilities:

• Data Entry and Accuracy: Perform high-volume data entry tasks with speed and precision.
• Planning and Organizing: Develop clear, actionable plans to achieve daily targets while managing resources efficiently.
• Problem Analysis and Solutions: Identify and analyze client issues, providing practical solutions.
• Analytical Reporting: Prepare detailed reports using Excel and other MS Office tools, ensuring accuracy.
• Collaboration and Teamwork: Work closely with internal teams, ensuring open communication and shared responsibility to meet common goals.
• Client Communication: Provide clear, effective communication via email (Outlook) and MS Teams, addressing client queries and resolving issues promptly.
• Interpersonal Skills: Foster positive relationships with clients and team members, contributing to a harmonious work environment.
• Execution Excellence: Ensure high-quality service delivery, focusing on speed, efficiency, and accuracy to meet client expectations.
• Error Minimization: Implement strategies to reduce mistakes and maintain high data quality, while being regularly monitored for performance.
• Client Service Excellence: Handle complex client queries, ensuring their resolution within established timeframes.
• Daily Work Management: Ensure all tasks are completed efficiently, managing deadlines (daily usually) and workloads effectively.
• Ownership and Initiative: Take responsibility for tasks, proactively identifying issues and working to solve them without the need for constant supervision.
• Continuous Learning: Demonstrate a commitment to ongoing professional development and quick adaptation to new tools and technologies.

Core Competencies:

• Data Entry: Data entry with good speed
• Planning, Organizing & Execution Excellence: Ability to effectively organize tasks, resources, and timelines for optimal service delivery.
• Collaboration & Teamwork: Strong teamwork skills to achieve common goals, ensuring smooth collaboration with internal and external stakeholders.
• Effective Communication: Ability to convey information clearly and professionally through verbal and written communication.
• Interpersonal Skills: Building positive relationships within the team and with clients.
• Critical Thinking & Problem Solving: Analyze and evaluate client issues, providing practical, well-reasoned solutions.
• Ownership & Initiative: Taking accountability for assigned tasks, driving results proactively, and solving problems efficiently.

Education/ Qualifications:

• Minimum bachelor’s degree completed in any field including business, Commerce, Mass Communication)

• Fresh or experience preferably in the BPO industry will be preferred
• Good English communication skills (written and spoken)
• Good using Microsoft Office (Word, Excel and Outlook)
• Effectively handle the emails & tickets assigned to you for data entry; maintain both quality and speed for the data entry assignments.
• Candidate should be responsible and dependable.
• Stay in constant communication with the team lead and other team members to effectively coordinate the work effort.
• Candidates with long term commitment to stay with our company are required
• Candidates currently under study are not eligible for this job

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