An Australian based Solar company seeking a motivated and experienced or fresh Admin Officer to join our team in Pakistan office johar town Lahore. This position offers a competitive base salary . Its an Australian office hours job from 3AM TO 12PM Pakistan Standard time from Monday to Friday & Saturday will be a half day 3AM TO 9AM Pakistan standard time.
Note: Apply only if you are willing to work in these office timing
The Admin officer deals with incoming customer queries and provides exemplary service alongside supporting our Energy Specialist with their day to day administration. The successful candidate will have had experience working in a customer calling and administrative role and will have worked closely with customer complaints and objection handling, identifying problem areas, finding appropriate solutions and delighting customers. A key part of the role will involve using the energy portal and managing daily tasks including uploading leads, generating quotes and contracts. This individual will be passionate about their own development within Welcome and get stuck in with responsibilities outside of their job role. Living and breathing our values and being a Welcome champion, whilst always keeping the customer at the heart of what we do. Frequent internal training and upskilling will provide the candidate with the best industry knowledge enabling them to offer an exemplary service to our customers.
Key Responsibilities

• Utilizing the Energy portal to manage daily tasks including uploading leads, generating quotes and contracts
• Effectively manage all Energy in-bound telephone queries and where possible resolve / action all customers’ requests and queries
• Provide sales administration support to all sales teams
• Provide proactive service in customer re-signs, contracts and proposals.
• Supporting Welcome's utility customers through online portals to raise tickets relating to billing and contract related queries
• Liaising with suppliers to follow through on customer queries and processing termination requests
• Take a proactive approach to resolving customer queries productively and efficiently
• whilst maintaining full responsibility and accountability for the problem
• Identify popular products not in Welcome's portfolio and bring them to the attention of your line manager
• Complaint handling

Job Type: Full-time
Pay: Rs25,000.00 - Rs40,000.00 per month
Education:

• Bachelor's (Preferred)

Experience:

• admin: 1 year (Preferred)

Location:

• Lahore (Preferred)

Willingness to travel:

• 100% (Preferred)

Application Deadline: 03/12/2024
Expected Start Date: 05/12/2024