Operations Senior Associate – Job Description
About m Doc
At m Doc, we are working to augment the health system, in partnership with private and public entities to focus on what matters to our members in their communities. We are building an enabling community-based and digital ecosystem to better help people with self-management of their regular and chronic conditions while helping them navigate quality in-person healthcare when face-to-face self-care support is needed. We focus on personalized self-care. Over the next few months, we will grow quickly with key projects requiring a deep focus and the discipline, rigor and humility to test alongside our customers, iterate and ultimately scale quickly. The person filling this position is a critical anchor to driving the success of our company.
The position:
m Doc needs knowledgeable and dynamic problem-solvers to be part of the firm through its next stage of development. As the operations associate, governance and accountability spans multiple areas within the firm including, finance and operations, as well as the crafting and deployment of people and operational-based policies, tools that enable our team to effectively manage and deliver on critical milestones. This includes expansive stakeholder management among our clients, partners, and subcontractors. In this position, you will report to the Office and Hub and work in concert with the management team to contribute to accelerate m Doc’s growth. Since this is a digital company, you will be expected to learn and become an expert and role model in the use of technology for project management, and delivery and oversight. We are looking for real problem-solvers, people who think out of the box, don’t hand a problem to their supervisor on a platter to be told what to do but rather actively work to figure out solutions. We are looking for communicators who understand the value of communication and pushing on behalf of the company.
Responsibilities
Budget and Finance
· Work with product/project teams on budgeting for hubs, offices, digital services and activities including the coordination of finances with staff, consultants, and vendors
· Support the negotiation of billing rates and budgets
· Support administrative responsibilities pertinent to scheduling and daily employee needs
· Serve as interim m Doc’s compliance officer, ensuring both financial and operational plans follow best practice
· Develop content for invoices for key activities, projects, community outreach and onboarding and vendors as well as invoice and payment schedule
· Work with accountant to support the processing of staff and consultant expenses in line with the office policies and ensure compliance
· Develop sponsorship payment notifications for corporate responsibility budget
· Manage petty cash include monthly journals
People and General Operations:
· Work with supervisor and leadership to set up the office and hubs and ensure a standard operating procedure of high quality and person-centred focus
· Proactively support and help to drive the startup operational structures required so that m Doc is functioning optimally from a regulatory and financial perspective.
· Actively analyze business analytics to advise organizational priorities and decision-making pertaining to staffing, business development, and revenue growth
· Support development of strategic expansion of core operational functions including service provider selection e.g. office/hub wifi, cleaning and negotiation
· Leverage inhouse tools to facilitate KPI and performance management process amongst team
· Support the process staff and consultant expenses in line with the office policies
· Facilitate weekly staff meetings (and work with office manager) on other meetings as needed for hub and digital. Leverage Jira for meeting notes, owner assignment and timelines.
· Support refinement and implementation of HR policies, procedures, and guidelines. These will include topics such as health and safety, data protection, and security, onboarding, revitalization of employee manual and KPI program. Help to research and develop these where nonexistent
· Work to ensure that that the program staff and consultants adhere to these policies, procedures and guidelines and surface any challenges or barriers
· Develop staff calendar of birthdays and help to develop recognition and rewards for staff
· Oversee new hire on-boarding
· Support the cultivation of the culture of lean and continuous improvement within the team, engaging them to be an active part of the company’s evolution
· General activities as required by the management team
Clinical Operations:
· Work with supervisor and Clinical Operations Manager to refine and evolve hub and digital protocol for Complete Health™ and associated SOPs
· Work with supervisor to ensure that all staff are updated and trained on the protocols and SOPs and meeting assessments
· Work with supervisor to develop clinical, behavioral, digital, quality training and mentoring programs grounded in evidence.
· Track progress and ongoing fidelity monitoring of the implementation and rollout of new processes and workflows with the care team
· Build, edit, document, and codify workflows for our internal knowledge management platform
· Actively develop, implement, monitor and evaluate community-based screening and hub workshop activities in partnership with staff.
· Provide calendaring support and coordination, as needed for the management team
· Support the Clinical Operations Manager in ensuring smooth daily operations across the Hubs and our office
· Additional job functions and general activities as required by the management team
Location
Lagos, Nigeria required
Requirements
· Bachelor’s degree in operations, management, business, etc required
· Masters degree preferred
· A problem-solving way of thinking. We are looking for you to come with an ability to solve problems.
· Experience and understanding of health and healthcare
· Demonstrated experience in a similar role for a minimum of five years
· Exceptional communication, presentation and organizational skills
· Experience in using technology platforms for project planning
· Comfort in working with a global team and in a startup environment
· A recognition that m Doc is an early-stage startup so we work around the clock and are looking for you to work quickly and efficiently.
· A willingness to work super hard and problem-solve as a collective.
To apply:
Please note that only short-listed applicants will be contacted. As part of the m Doc recruiting process and in our effort to find candidates that align with our work ethic, you will be tasked with assignments as well as a problem solving assessment if you move forward in the interview process. Please send all of the below here.
· Your resume or cv
· A cover letter
· A link to your Twitter or IG handle if you have one
Job Type: Contract