• Christchurch – Burwood Hospital
• 1 FTE - 40 hours per week Monday to Friday
• Fixed term until 30/11/2025

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is dedicated to serving all New Zealanders. Through integration and collaboration, we’re building a health system underpinned by partnership, equity, sustainability, whānau-centred care, and excellence.
About the Role:
Burwood Hospital is seeking a dedicated and professional Receptionist to join our team. This role is pivotal in providing a friendly, efficient, and professional reception and administrative service to patients, visitors, and staff. The successful candidate will uphold Health NZ’s commitment to excellent customer service and administrative accuracy.
As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to National Band 2/Profile 2
For further information about the administration and clerical pay equity settlement please follow the link below:
PSA National Health Administration Collective Agreement - FINAL (tewhatuora.govt.nz)
Key Responsibilities:

• Deliver a prompt, courteous, and professional reception service.
• Handle patient and general inquiries with efficiency and diplomacy.
• Manage telephone inquiries with a customer-focused approach.
• Maintain and update patient information accurately using the Patient Management System (SI Piccs).
• Perform cashiering duties, including cash receipting, petty cash reconciliation, and banking, adhering to Health NZ’s policies.
• Complete administrative tasks such as data entry for admissions/discharges, room bookings, and event support.
• Support emergency procedures and assist with specimen or sample transportation arrangements.
• Ensure the reception area is always tidy and reflective of Health NZ’s professional image.

About you
Skills and Experience:
Essential:

• Previous experience in reception and customer service roles.
• Proven cash handling and data entry skills.
• Strong organizational abilities with a keen eye for detail.
• Proficiency in computer applications, including MS Word, Excel, and email.
• Excellent communication and interpersonal skills.
• A high level of customer service with a positive and professional demeanor.
• Ability to maintain confidentiality and remain calm under pressure.

Desirable:

• Experience working in a hospital or healthcare setting.

Working for Health New Zealand
Health New Zealand | Te Whatu Ora is ‘the weaving of wellnesses. We're dedicated to ensuring excellent healthcare for the people of Aotearoa/New Zealand. The Equity Work Programme at Health NZ focuses on helping everyone in the health system think about equity when they do their work. It also promotes the cultural change needed for the whole system to reach equity in health outcomes.
Our people are at the heart of everything we do. Health New Zealand are committed to being good employers and honouring our equal employment opportunity obligations.
Our commitment to equity, diversity and inclusion

• We want to see the real you in your application and welcome the real you on board if you come and work with us. Skills are gained across many areas of our life, not just in formal employment. If you can demonstrate the skills listed in the ad, but the experience was gained through whānau life, community or mahi aroha (volunteering) we encourage you to apply and share your story with us in your cover letter.
• We particularly welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to Apply
To view the position description and/or apply for the role please click “apply now.” All applications must be submitted through our online careers’ portal. If you have any questions about the role, please contact Kerri Mc Carthy at Kerri.Mc Carthy@Te Whatu Ora.govt.nz.
Please note, we will be reviewing applications when received and may proceed with the recruitment process, before the closing date of this advert.