Local Onsite IT Service Desk The Netherlands
Location: NL Amsterdam
Reports to Regional Onsite IT Infrastructure Manager Europe

Short Description

They are responsible for providing the interface to the customer regarding all aspects of IT services in the European head office in Amsterdam. Call entry for incident and request tickets as well as incident resolving and documentation are integral part of the tasks.
They will also follow up tickets escalated to Access, Problem and Change Management.

Key Learnings:
1st Level
Taking initial telephone, e-mail or online inquires and troubleshooting and managing relatively simple hardware, software or network problems that can be resolved in a defined short timeframe, including password reset and basic advice on use of standard applications.
Recognizing and escalating more difficult problems to Tier 2 support
Logging call activities
Ensuring all helpdesk tickets are responded, resolved and closed according to approved service levels
Desktop support

Skills and attributes :

Excellent problem-solving skills
Communication and interpersonal skills
Patience, positive, customer-friendly attitude
Ability to work in team environment
English language skills

Education and experience
MBO 4 IT student at a Dutch school
Basic experience with supported software and hardware as team member of a support team Foundational experience with IT Service Management framework e.g. ITIL V3 -benefit
Basic experience of Microsoft products
Working experience with project management and ITIL

Offer:
full-time internship for at least 6 months.

Interested? Then please apply online.