Netherlands Job Openings

Stellantis

CX ANALYST INTERN

Amsterdam

November 29, 2024

Nous rejoindre, c'est intégrer une entreprise d'envergure mondiale. Mû par la recherche permanente de l'innovation et de l'excellence, pionnier et leader des technologies propres et de la mobilité durable, le Groupe entend rester à la pointe des grandes tendances qui font bouger le monde. Fort de son efficience, de son agilité et de son esprit d'équipe, le Groupe fait preuve d'exigence et d'audace pour définir la mobilité de demain. Pour réussir ces transformations, l'entreprise a besoin de tous les talents. Rejoignez-nous ! Chez Stellantis, nous évaluons les candidats selon leurs qualifications, leurs mérites et les besoins du métier. Nous accueillons les candidatures des personnes de tout genre, âge, ethnie, nationalité, religion, orientation sexuelle, et handicap. La diversité de nos équipes nous permettra de mieux appréhender l'évolution des besoins de nos clients et de notre environnement futur.

Stellantis is a Netherlands-based multinational car manufacturing company founded in 2021, based on a 50- 50 cross-border merger between the Italian American conglomerate Fiat Chrysler Automobiles and the French PSA Group. As the sixth largest car manufacturer in the world, Stellantis is a leading global mobility player guided by a clear mission: to provide freedom of movement for all through distinctive, appealing, affordable, and sustainable mobility solutions. During your 6-month internship as a CX Analyst based in Amsterdam, you will get the unique opportunity to strengthen the Stellantis Netherlands Customer Experience team by assisting it with a variety of tasks. You will be working in an international and dynamic environment. MISSIONS • You will report and analyse the Bottom and Top 5 dealers (OBEYA), report them weekly and analyse the result and come up with actions to improve together with the team; • You will create reports and analyse Customer satisfaction results for all our brands and pro-actively come up with actions to improve with a focus on Sales and Aftersales Customer Experience (reports per dealer, per brand, per energy type (LEV/ICE), per type of car); • You will report the Quality bonus brand per brand and dealer based on the commercial policy; • Depending on the period and circumstances, other reports and analyses may also be part of the internship assignment.

PROFILE • You are a Bachelor/HBO/Master student in Data Analytics, Business Administration or related; • You have strong organizational, analytical and communication skills; • You are data-driven, with strong Excel skills (knowledge of Power BI is a plus); • You are independent, proactive and flexible, with an attention to detail; • You have a fluent or professional level in Dutch and English. WHAT WE OFFER • Internship allowance: 500€ per month • 3 days of remote working per week • Missions that give you a sense of responsibility and allow you to develop your skills • A unique opportunity to join a leading global mobility player and work with multicultural teams • A unique workplace in a renovated dealer building, that promotes well-being and balance as well as a friendly work atmosphere At Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability. Diverse teams, will allow us to better meet the evolving needs of our customers and care for our future.

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