Our Impact Today

• Trusted by the Best: As Shopify's #1 ranked review solution, we've earned over 35,000 five-star reviews from merchants who rely on us daily
• Global Scale: More than 450,000 shops across 140+ countries use our platform to build trust with their customers
• Massive Reach: We process over 70 million orders monthly, generating 2 million+ verified buyer reviews that help consumers make confident decisions
• Organic Growth: We've achieved 50% year-over-year growth purely through word of mouth - no paid marketing or sales teams needed

• Provide installation/onboarding for new users. This is an outbound support position, so you'll reach out to our users (mainly via chat) to assist them setup our App.
• Provide "omnichannel" support (chat, emails, social media, and forum)
• Solve technical issues (or prepare them to be done by our developers)
• Answer questions about the app features and settings
• Improve our users’ stores by fine-tuning settings and/or customizations
• Be compassionate about our users’ problems, goals, and desires

• English, French (both at Moderate or Advanced Level)
• Technical skills: CSS, HTML, Javascript (beginners accepted)
• A positive attitude to make our users successful (instead of a ‘just getting a job done’ or ‘following a process’ attitude)
• Willingness to learn about e-commerce, technical aspects of our app, and Shopify/Woo Commerce/Big Commerce/Squarespace
• A reliable and high-performance laptop :
  
  • Intel Core i5 (10th generation or later) or AMD Ryzen 5 (3000 series or later)
  • 8GB RAM and 256 GB SSD
  • Latest version of Chrome, Firefox, Safari, or Edge
  • Up-to-date antivirus (You will be provided one)
  • A smartphone usable for two-factor authentication.

• Prior work experience in technical or customer-facing jobs (online or offline) is a big plus
• Experience in e-commerce platforms or with Javascript, Liquid, and Word Press would also be great

• Full training will be provided

• Job title: Technical Customer Support
• Salary: $900 USD / month (based on a 40-hour week)
• Working days: 5 days/week, currently we need people who can work weekends
• Working hours: 10:00 - 19:00 GMT+1
• Location: Casablanca
• Start date: flexible

• Our team is small and growing steadily, your work will have a significant impact and be appreciated by our team members and customers.
• You'll get some first-hand experience with our customers while helping us. You can see thousands of e-commerce businesses, of all sizes and types, managing their businesses and learning from them.
• No overtime and you will be working from home. The main thing we care about is the quality of your work.
• Open work-environment. Ideas and feedback are welcome and appreciated. Criticism is always blameless and constructive. We want ourselves to improve after all.