Mexico Job Openings
Servicios Comerciales Amazon Mexico S. de R.L. de C.V.
Area Manager, Worldwide Operations
FULL TIME
December 3, 2024
- 3+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- 3+ years of performance metrics, process improvement or lean techniques experience
- English Advanced
- Spanish Fluent
Our Worldwide Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Area Manager. In this role, you will lead a team of hourly workforce and will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.
Our Operation’s workflow has three major components: First Mile - where the product is housed and ready for order; Middle Mile - where the order is hauled to your area; and Last Mile - when the product is delivered to the customer’s door. All workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.
Job requirements:
- Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
- Stand/walk for up to 12 hours during shifts
- Continuously climb and descend stairs (applies to sites with stairs)
- Availability to work overtime during Amazon’s peak holiday season and as needed year-round.
- Understanding of the importance of a 24/7 operations.
- Flexibility to work on any type of assigned shift (nights, weekends, holidays etc.)
- Manage safety, quality, productivity, and customer delivery promises
- Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
- Lead and develop a team of 100-150 hourly associates by embodying Amazon’s Leadership Principles
- Proactively identify and lead process improvement initiatives using Lean tools to delight customers
- Experience managing a team of 50+ employees
- Experience with process improvements (Lean process, Kaizen, and/or Six Sigma)
- Excellent customer service, communication, and interpersonal skills
- A Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, or a related field.
- Industry experience in: manufacturing, automotive, biotech, electronics, defense/aerospace, production or distribution environments.
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