need to join before mid nov
local Malaysian onlybudget RM6-8K
Mandatory Communication skills (Japanese & English)
24X7 roles​​​
Team Lead
NEC ZOOM project – L2 Team Lead
Role - Zoom Service Delivery Engineer
Location - - Malaysia
Experience -

• Total 6 - 10 Years of industry experience
• Experience with Tier 2 Global Infrastructure Services Providers.
• Experience in Infra operations or delivery will be looked at positively.

Description -

• HCLTech is looking for passionate and bright individuals to strengthen the Infrastructure Services.
• At HCLTech you would be working with a team of highly motivated, energetic professionals involved in managing business in the Digital Workplace Services within Infrastructure Services vertical.
• The career growth of selected candidates will include, but not limited to - Solution structuring, Domain evangelization, Strategy formulation, Strategic account Management, etc. leading to Senior Leadership roles at HCL.

Technical & Functional Skills:

• Key responsibility would be Operations services for Zoom platform
• Responsible for all operations activities e.g. Incident management, change management, service request.
• Understanding of the Digital Industry with a focus on Digital Workplace domain including Voice, Video, Conferencing services and other collaboration services.
• Detailed understanding of ITIL framework
• Exposure and inclination towards Analytics and Numbers
• Good Analytical skills – well versed with MS Office (Word, Excel, Power Point) to prepare proposals, financial business cases and data analysis
• Collaborate with cross-functional teams to understand user requirements and provide technical support for Zoom-related queries.
• Manage and administer the Zoom platform, including user and DID provisioning, permissions management, and integration with other tools.
• Implement and enforce security best practices, including encryption, authentication, and access controls, to protect sensitive information.
• Stay updated with the latest Zoom features and updates and evaluate their applicability to our business needs.
• Assist in training employees and clients on how to effectively use Zoom features and functionalities.
• Analyze usage data and generate reports to identify trends, usage patterns, and areas for improvement.
• Collaborate with IT teams to integrate Zoom with other communication tools and systems.
• Monitor and troubleshoot technical issues related to audio, video, and connectivity during Zoom sessions.

Soft skills:

• Excellent Written and Business Communication skills.
• Interpersonal skills: Understands Ways of Working, Works seamlessly with peer groups, Ability to connect with Sales and technology teams.
• Attributes: Self Motivated, Self-Starter, Time and Prioritization Management.

Job Types: Full-time, Contract, Freelance
Contract length: 12 months
Pay: RM6,000.00 - RM8,000.00 per month