Role: Customer Service* *
✅Language - German + English
Location: Cyberjaya, Malaysia
✅Shift Timing: Rotational Shift
✅Salary Range: Basic RM10,000 Basic + up tp RM400 KPI
✅Headcount: 2
✅Joining Date: 20th Nov
✅Education: Degree holder for foreigners Degree/Diploma/High school for locals.
Note: 1-year working experience in CS -experience Airline/Booking experience is preferred
-good english communications skills"
*Responsibilities:*

• Ensure all communication is handled professionally and promptly but with a human touch across all channels

• Demonstrating strong product, brand and industry knowledge to ensure all customer queries are answered making them promoters of the brand

• Meet targets and requirements set by the client and management.

• Appropriate knowledge and information shared by the client and management team.

• Take the extra mile to engage with consumers

*Skills:*

• Advanced English level (B2) both written and spoken

• Excellent communication skills both written and spoken

• Contact centre experience of at least 1 year

• Track record of achieving targets

• Problem-solving oriented

• Consumer-oriented mindset

• Great interpersonal skills

• Technology adept

• Familiarity with CRM systems

• Basic IT skills, including using multiple operating systems

• Research skills

• Detail-oriented

• Ability to work well in a team as well as on your own

Job Type: Full-time
Pay: RM10,000.00 per month
Application Question(s):

• Has Airline/Booking experience

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Language:

• German (Preferred)