Job description

• Respond professionally to inbound, live chat and email.
• To analyse, create and resolve tickets (if applicable).
• To troubleshoot and guide customers according to solution process and knowledge base to solve incidents and service requests.
• Identified and escalated priority issues per client specifications.
• Displayed courtesy and strong interpersonal skills with all customer interactions.
• Ensure high levels of customer satisfaction with individual call.

Job Requirements

• Minimum posses with Professional Certificates, Diploma, Bachelor Degree and above
• Able to speak and write Good in English & Bahasa Malaysia
• With customer service experience from BPO / Call center is preferable
• Able start work immediately is preferable

Job Type: Contract
Pay: RM2,000.00 - RM2,800.00 per month
Application Question(s):

• What is your expected basic salary?
• Where is your current location? How you travel to work?
• Do you required to serve notice with current company? If yes, how long with it?
• Are you willing to work rotating shift(24x7)?