Responsibilities

• Ensure timely delivery of client work, overseeing all aspects of strategic client accounts including project management, documentation, timelines, resource allocation, and profitability
• Leverage PR expertise and deep knowledge of web3 media to craft impactful narratives, boost brand visibility, and foster authentic connections within Malaysia's local web3 community
• Cultivate and maintain relationships with local web3 media, industry leaders, and influencers to amplify reach
• Develop and refine a streamlined client operations process, from kickoff to project closure, collaborating closely with the APAC Marketing Director on project needs and execution
• Set deadlines, update project management software, and follow up with internal and external teams to maintain operational efficiency
• Guide team adherence to processes and timelines established by Serotonin, serving as the primary contact for client communications and issues
• Manage meeting logistics, including agendas, note-taking, follow-up actions, and regular updates on OKRs, KPIs, and quarterly reviews
• Distribute key strategic documents to Marketing Directors or advisors and flag delivery issues to leadership for prompt resolution

Requirements

• 3+ years of experience in client services operations within a marketing environment
• Agency experience required, with a preference for PR or digital agencies
• Proficiency in the local language and strong fluency in English are essential for this role, given the need for precise translation and active communication with clients
• Actively engaged in the local web3 community, with demonstrable involvement
• Proven ability to develop and grow client relationships over time
• Solid understanding of digital marketing, including SEO, paid media, CRO, and related areas
• Experience in effectively supporting high-performing teams
• Exceptional communication skills

Benefits

• Competitive Salary
• Remote Work Environment
• Travel opportunities
• Maternity/Paternity Leave