Kuwait Job Openings
Dar Al Shifa Hospital
Call Center Agent
November 25, 2024
Purpose and Scope of the Job:
Under the direct supervision, the call center agent answers phone calls, takes down messages, schedule appointments and performs miscellaneous duties as related to his job.
Main Duties and Responsibilities/Performance Standards:
Education: Diploma or Bachelor Degree in any course with medical background
Experience: 1-year experience directly related to the duties and responsibilities specified.
Licensure: Not Applicable
Language: High proficiency in Arabic and Operational English Languages.
Computer Proficiency: Computer literacy
Performance Competencies:
Other Preferences:
Under the direct supervision, the call center agent answers phone calls, takes down messages, schedule appointments and performs miscellaneous duties as related to his job.
Main Duties and Responsibilities/Performance Standards:
- Answer all in-coming telephone calls and dispose of properly via appropriate transfer, taking down message or follow-up and return call
- Route all calls to and from the call center.
- Routinely checks the queue to monitor calls holding
- Route all calls appropriately
- Appointment confirmation
- Booking appointments for all doctors and other services
- Distribute change of physician schedule information; appropriately document the change
- and re-schedule patients as indicated
- Monitoring all schedules for errors or overbooking
- Call or send SMS to patients that have missed their appointment
- Out bound tasks (survey, follow up, EDD, Etc…)
- Keep a record of the number of patients rescheduled for each doctor
- Attend and participates in development programs
- Participates in workshops and programs
- Maintain certification where applicable and continue to improve skills
- Review doctor’s clinic cancellation and reschedule all appointments
- Cross train to other positions as needed
- Ensures quality and patient safety practices are followed
- Provides or promotes patient and family-centered care.
- Promotes inclusive health by providing equitable and accessible care to patients and families with special needs.
Education: Diploma or Bachelor Degree in any course with medical background
Experience: 1-year experience directly related to the duties and responsibilities specified.
Licensure: Not Applicable
Language: High proficiency in Arabic and Operational English Languages.
Computer Proficiency: Computer literacy
Performance Competencies:
- Strong communication, listening and interpersonal skills.
- Ability to interact, communicate and be helpful with people, often in stressful situations.
- Skill in the use of personal computers and related software applications.
- Ability to analyze and solve problems.
- High skills in public relations and customer service
- Patients, Visitors.
Other Preferences:
- Preferably Bilingual
- Local candidates with valid and transferable visa in Kuwait
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