Italy Job Openings

TMP for HCLTech Software Europe

Technical Advisor [gn] BigFix Italy

FULL TIME

November 28, 2024

HCL Big Fix and Intelligent Operations Technical Advisor
Are you ready to be part of a dynamic and rapidly growing team? HCL Software is on a mission to become the #1 software company globally, and we're looking for talented individuals like you to help us achieve this vision.
We are seeking a Big Fix Technical Advisor [gn] to join our team in Italy. In this exciting role, you will be instrumental in driving new license, subscription, support, and services revenue for Big Fix within HCL Software.
Job Description : Big Fix and Intelligent Operations Technical Advisor
The individual will perform in a technical pre-sales and post sales role for Big Fix and Intelligent Operations with Clients. Light touch services work may be required occasionally as well. They will be expected to attend meetings with potential Clients to determine the technical and business requirements and ensuring that all necessary information is collated prior to producing a solution. They will be responsible for providing the technical solutions in a professional manner and to agreed timeframes. They will work continuously on the long-term success of the account in concert with other HCL employees and partners.
Experience:
The candidate for the Big Fix Technical and Intelligent Operations Advisor role will ideally have three plus years of combined hands-on systems administration, endpoint operations/management, and cybersecurity knowledge. That knowledge can be from a career in IT, Sales Engineering with a vendor - or both. Knowledge across multiple operating systems and some scripting background is highly valued. The ideal candidate is always leaning forward, taking the initiative to create a solution where one is absent and apply creative problem solving to the benefit of the customer and HCL business.
Responsibilities & Core KPPs:

To attend meetings with potential Clients to determine technical and business requirements and ensuring that all necessary information is collated prior to producing a solution.
Provide technical solutions in a professional manner and to agreed timeframes.
Create and confidently deliver technical presentations internally and externally.
Deliver training on solutions and provide product support to channel partners, customers, and internal stakeholders.
Create internal design configuration documentation including network diagrams with technical explanations.
Work with Product Management and Engineering to provide feedback on issues with current products and provide input for new products.
Builds productive relationships internally and externally, fostering teamwork by keeping colleagues updated on activities.
Perform technical development for solutions as part of a design and development framework to benefit customers and internals alike.
Deploy installations and configurations as well as troubleshooting in customer environments
Able to understand business drivers and risks involved with the customer.
Sell technical solutions to the customer with professionalism and enthusiasm.
Provide accurate and timely management information, to include - activity reports, bid reviews, project forecasts, KPI’s
Create or deliver technical demos and enable product sellers.

What We Offer:

Remote-Work from Home
Competitive salary
Excellent learning opportunities and career advancement potential
A diverse and professional company culture
Full benefits package aligned with region of hire.
Competitive PTO

Travel: up to 25-50% travel
Disclaimer: HCL Software is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. HCL Software will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Job Type: Full-time
Work Location: Remote

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