• FS Process ownership of Third Party risk, Service Level and Change Delivery (CD) processes
• Execute regular performance monitoring with business owners for third parties in scope
• Review internal control reports from providers, third party risk/due diligence results
• Regular reporting to local Bo D regarding third parties in scope
• Support business owners to keep up-to-date the register of outsourcings/ICT providers
• Align with business owners, Legal, Compliance and Procurement regarding third party contractual topics
• Lead of SLA Managers for corporate SLA/SLO monitoring and reporting
• Ensure improvement actions for SLA/SLO breaches
• SLA/SLO reporting to the Management (FS board)
• Product ownership of Jira E2E CD flows used for change delivery
• Ensure harmonized CD process cross FS business division(s)
• Lead and coordinate migration initiatives on target delivery toolset (Jira)
• Ensure processes are documented, understood and applied within FS business divisions
• KPIs reporting to the Management
• Act as SPOC in case of audits (process wise, not content wise)

• Profound experience in process management applied to ITIL and Delivery processes. Compliance is a plus
• Consolidated experience (> 5 years) with ITIL service management processes (i.e. SLA management)
• Proven experience (> 2 years) with Dev Ops/Agile way of working for delivery (Jira tool)
• Advanced Office 365 + / Excel user as well as ITSM tooling (i.e. Jira, Service Now)
• Higher professional education (working and thinking level);
• Certified ITIL foundation + one or two relevant intermediate;
• Dev Ops/Agile foundation certified;
• Actual work experience (minimum 5 year’s);
• Banking (Financial services) knowledge;
• Ability to communicate, interact and coordinate in matrix / multi country environment;
• You are result oriented and focus on quality of delivery
• You are dynamic, agile and positive, with a proactive mind
• Effectively communicate with all customer segments (internal and external) and colleagues
• Your English is at very good level

• Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
• Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.
• Work in an international environment with cutting edge technologies.
• Enjoy a wide range of benefits: medical insurance, pension found, tickets restaurant, company bonus, 50% of remote working.