Client Executive
Milan, Italy


About Us:
Toluna is a leading global research and insights provider that empowers clients to make smarter data-driven decisions. Combining our flexible platform, cutting-edge technology, expansive portfolio, and passionate experts, we simplify our clients' work and enable them to deliver greater business impact.


Introduction:
We are looking for a dedicated and detail-oriented individual to play a vital role in supporting our sales team and ensuring seamless operations. In this role, you will handle essential administrative tasks that empower the sales team to focus on their core activities, while also collaborating with cross-functional departments to deliver exceptional outcomes for our clients.
Your contributions will include managing key processes such as feasibility assessments, pricing, and order generation, ensuring timely billing submissions, and maintaining efficient workflows to prevent missed opportunities.


Responsibilities:

• Participate in client discovery/project requirement calls.
• Brainstorm with reps on solutions for client requirements.
• Work on providing multiple options of bundle/license package pricing.
• Providing accurate & timely costs for all adhoc projects / client briefs
• Run Incidence Rate checks for clients
• A strong customer service orientation towards client first to ensure overall success.
• Accuracy, time management and ability to work under tight timelines.
• Strong communication and interpersonal skills to work across teams.
• Maintain accurate information internally and externally for client use i.e. Clients orders, credit usage and tracking where required.

Your Profile:

• 0-2 years of relevant experience.
• Strong interpersonal skills.
• Demonstrated ability to learn to work independently in a fast-paced environment.
• Must be detail oriented, flexible, and resourceful.
• Marketing research experience a plus.
• Must be able to communicate effectively both verbally and in writing.
• Sales minded individual with some inside sales or customer service experience.

Our Values:
Acting with Ownership- Demonstrating individual accountability
Bringing a forward mindset- Being action-oriented, bold and entrepreneurial
Collaborating with Curiosity- Exhibiting teamwork through togetherness
Discussing openly, committing jointly- Sharing your views openly
Embracing empathy- Being egoless & caring


What we Offer:
At Toluna, we’re all about creating a welcoming, diverse workplace where everyone can thrive. We offer competitive pay, great benefits, and plenty of opportunities to grow within our global team. Inclusion and respect are at the heart of what we do. Our community connects over 72 million people across 70 countries. If you’re passionate about making an impact, we’d love to have you on board.


Join our global team. We welcome big thinking and reward great work.