Ness Ziona, Israel

Operations

• Build strong relationships with our partners to understand their needs and ensure their success with Moovit
• Build, own, and execute partners' success and engagement plans
• Navigate partner organizations to uncover additional product applications and opportunities for partnership
• Own the quality of public transit & mobility information by identifying, correcting, and improving local transit data, keeping on top of all transit-related changes and updates in the LATAM markets, and keeping our users and client-facing teams up-to-date
• Work closely with the local community to perfect information and increase engagement, lead implementation and execution of various community initiatives
• Responsible for user satisfaction ensuring accurate and robust mobility information and troubleshooting of technical issues
• Support cross-departmental initiatives in the region

• Spanish (LATAM), native level (written and spoken) - a must
• English full working proficiency - a must
• BA/BS degree or equivalent work experience
• Strong customer-facing and presentation skills and the ability to establish credibility with executives
• Experience leading business process and systems implementation projects from start to finish
• Familiar with transit networks in major cities - cities in either LATAM are a plus
• Strong organizational skills, even in a fast-paced and unpredictable environment
• Independent and able to execute projects with little supervision
• Work with a sense of urgency and manage simultaneous projects in a dynamic environment
• Ability to learn and implement new skills quickly, experience with technical tools
• Extremely high attention to detail
• Ability to work in a team-oriented, client-focused environment
• Solution-oriented mindset and a strong drive to deliver
• Experience working with Microsoft Office/G Suite, especially Excel/Sheets, Jira

• Client-facing experience, preferably in customer support
• Excellent communicator with high-level presentation skills
• Public transit and mobility advocate
• Experience with Datasets or GTFS