• 1-2 years of experience working in technical support or a customer service position
• Open source content management systems
• Word Press: knowledge of Word Press, Plugins, and Themes.
• Knowledge of DNS and SSL
• You understand the usage of file systems and the tools for remotely managing web content on a web or file server
• Knowledge of Linux Command Line
• You have experience with Studio Press and/or the Genesis framework
• You have previous experience with online Chat and/or instant messaging tools
• You have previously worked with customers via phone support
• Understanding of the core error codes associated with web hosting (eg. 404 etc)

• Positive Energy and enthusiasm. You believe in our values.
• Technical Aptitude: You demonstrate a keen knowledge of, and passion for, web technology or digital experiences. You are someone who learns quickly and takes ownership of your personal development.
• Effective Troubleshooting Skills: You demonstrate strong root cause analysis skills, through effective troubleshooting skills and you are able to quickly identify problems and solutions. You work well in a collaborative troubleshooting environment, while at the same time you can also work autonomously to arrive at the right solution for our customers.
• Communication Skills: You have strong written and verbal communication skills, with a strong command of the English language. Ability to accurately type 40 - 60 words per minute. You have the ability to establish a professional, friendly, and empathetic dialogue with customers.
• Excellent Organizational Skills: You’re a great multitasker. You can handle multiple requests at once and have an understanding of prioritization.
• Team Focus: Effectively work in a team environment that uses cross-collaboration and teamwork to solve issues. You enjoy working with others, demonstrate a willingness and ability to share your knowledge with peers and others.
• Customer Inspired: Demonstrate customer focus in every interaction with our customers. You actively listen and leave our customers feeling supported and understood.
• Adaptable: You are resilient and adapt to the changing business and landscape in the tech world.

• Company Stock Options (Every employee is an owner in the company)
• Health Benefits (100% Paid Employee Medical, Dental, and Vision)
• Pension Scheme with a match
• Life Insurance and Income Protection (100% Paid)
• Supplemental Maternity & Paternity Pay
• Employee Assistance Program
• Generous Vacation Time (Who doesn’t like time off)
• One-time €495 Home Office Stipend
• Company Wellness Days

• Monday - Friday, 2pm - 11pm