Role: Service Now Developer
Job Type: Permanent
Location: Hybrid (3 days onsite per week) - Letterkenny, Co. Donegal, Ireland

• Are you ready to leverage your expertise as a Service Now Developer, delivering cutting-edge solutions for an American Fortune Global 500 client?
• Do you want to play a key role in transforming service delivery, optimising workflows, and enhancing operational efficiency?
• Are you keen to build your career with a dynamic global IT Consultancy that values innovation and excellence?

We have an exciting role for you as a Service Now Developer, where you’ll have the opportunity to leverage your skills in designing and building innovative solutions on the Service Now platform.

Careers at TCS: It means more
TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

• Develop your career by working on innovative Service Now implementations.
• Work with a highly skilled team to solve complex challenges.
• Be at the forefront of service management transformation, driving process excellence.

The Role
As a Service Now Developer, you will develop and support enterprise-grade solutions to streamline processes across the client’s operations. Working closely with stakeholders, you will deliver high-quality Service Now applications and integrations to enhance operational efficiency and meet critical business objectives.

Key responsibilities:

• Design, develop, and enhance Service Now platform solutions tailored to business needs, including ITSM, ITOM and CMDB modules.
• Customize workflows, automation, and integrations to deliver efficient and reliable business processes.
• Build and maintain integrations with enterprise systems.
• Develop and optimize Service Portals and user-friendly interfaces to enhance user experiences.
• Ensure platform compliance, scalability, and security through adherence to Service Now best practices.
• Collaborate with stakeholders to gather requirements, refine user stories, and deliver tailored solutions.
• Contribute to the development of CMDB strategies, including discovery, data population, and governance.
• Support platform upgrades, ensuring compatibility and performance of customizations.
• Drive innovation by introducing new Service Now features and modules to support evolving needs.

Your Profile
Key skills/knowledge/experience:

• Proven hands-on experience with Service Now development, including modules like ITSM, ITOM and CMDB.
• Strong scripting skills using Java Script, Angular JS, APIs, and Service Portal customization.
• Expertise in designing and developing Workflows, Catalog Items, and advanced configurations.
• Familiarity with the Service Now Integration Hub for implementing APIs.
• Experience with UI/UX design for Service Now portals and dashboards.
• Deep understanding of CMDB architecture, including discovery patterns and service mapping.
• Strong knowledge of Jenkins, Git, and automated testing tools for Service Now.
• Hands-on experience working in Agile teams with a focus on continuous delivery.
• Certified Service Now Application Developer

Good to have:

• Knowledge of ITIL/ITSM best practices and frameworks.
• Knowledge of Service Now Gen AI capabilities.
• Experience in Financial Services environments, for example compliance, regulation, and risk will be a plus.
• Excellent communication and experience in stakeholder management. Ability to prioritize the tasks and work in an efficient way in the planned release timelines.

Rewards & Benefits
TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

Diversity, Inclusion & Wellbeing
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the Ireland Employment Equality Acts 1998-2011 (as amended) and the Equal Status Acts 2000-2012 (as amended).
We believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity and inclusion motto is ‘Inclusion without Exception’. Our continued commitment to Culture and Diversity is reflected across our workforce implemented through equitable workplace policies and processes.

You’ll find a welcoming culture and many internal volunteering and social networks to join (these are optional). Our diversity, inclusion and social activities include 12 employee networks such as gender diversity, LGBTQIA+ & Allies, mental health, disability & neurodiversity inclusion and many more, as well as health & wellness initiatives and sports events and we sponsor the London Marathon.
We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.

If you are an applicant who needs any adjustments to the application process (including completing the application form) or interview, please contact us at with the subject line: “Adjustment Request” or liaise with recruiter fiona.harvey@tcs.com to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.

Next Steps
Due to a high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.

Join us and do more of what matters. Apply online now.