Description

Key Responsibilities

• Configuration Management: Understand and manage configuration options for the SAS Document Management System (DMS) and third party document processing products which interact with it.
• Participate in troubleshooting/problem resolution/enhancements process including raising and tracking vendor support requests.
• Testing and Validation: Conduct thorough testing of potential configuration changes to ensure they meet business requirements and do not disrupt existing functionalities.
• Stakeholder Interaction: Engage with internal stakeholders to understand their needs and gather feedback to inform product development and enhancements.
• Product Training: Support AC Training team to conduct training sessions for staff to ensure they are proficient in using the product and aware of any new features or updates.
• Documentation: Create and maintain detailed documentation of configurations, changes, and testing procedures.
• Collaboration: Work closely with cross-functional teams to ensure the product meets organizational needs and goals.
• Process Improvement: Identify opportunities for process improvements and efficiencies within the use of the DMS
• Business Planning: Assist in the development of business plans and strategies for product enhancements and internal rollouts.

Skills, Knowledge and Expertise

• Degree in Computer Science, Information Technology, Business Administration, or a related field.
• 2 years of technical experience with at least one year in product management or a related area, in a professional services setting would be an advantage.
• Certifications: Relevant certifications such as ITIL, Comp TIA A+, SAS certifications, or business analysis certifications can be beneficial.
• Technical Proficiency: Strong understanding of SAS or DMS solutions and related technologies. Experience with M365 and Share Point based solutions.
• Business Acumen: Ability to understand and align product features with organizational objectives and needs.
• Problem-Solving: Excellent analytical and problem-solving skills to troubleshoot and resolve complex technical issues.
• Communication: Strong verbal and written communication skills to effectively convey technical and business information to various internal stakeholders.
• Project Management: Ability to manage multiple tasks and projects simultaneously, ensuring timely completion.
• Internal Customer Focus: A focus on meeting the needs of internal stakeholders and ensuring the product supports organisational goals.

Benefits

• Market leading salary
• Discretionary annual bonus scheme
• 25 days annual leave allowance
• Pension scheme
• Tax Saver and Bike to Work scheme
• Healthcare
• Full gym and wellness programme

About Arthur Cox