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Online Customer Service & Web Administrator - Anthony Ryans Homestore
The Online Customer Service & Web Administrator will be responsible for the daily operation of our online sales. The successful candidate will report to our Online Manager and be responsible for ensuring that online orders are fulfilled correctly and in a timely manner.
Daily tasks:
· Deal with customer queries and take orders over the phone
· Website Catalogue management
· Process returns & refunds.
· Liaising with department buyers so correct products are listed on both our EPOS and website
· Collecting product data (pricing, description, linking similar products for cross selling)
· Uploading new products, imagery, product descriptions videos etc. to the online store
· Run promotions on the website
· Assist in the day to day communications with our online development partner
· Monitor competitor/other sites for ideas & opportunities
· EPOS Trouble Shooting
Skills:
· Excellent user of Microsoft Excel
· Creative writing skills for describing products
· Knowledge of database creation and management
· Experience in EPOS systems an advantage
· Strong communication skills
· An interest in both fashion & homewares
· Attention to detail and the ability to multitask
· Experience in online fulfilment an advantage
Job Types: Full-time, Permanent
Pay: €30,000.00 per year
Benefits:

• Employee assistance program
• Employee discount

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Galway, County Galway: reliably commute or plan to relocate before starting work (required)

Experience:

• Website management: 2 years (required)
• Customer service: 2 years (required)

Language:

• English (required)

Work authorisation:

• Ireland (required)

Work Location: In person
Reference ID: Website Administrator: Anthony Ryans Homestore