Job description
We are looking for candidates who are enthusiastic, engaging, and have a passion for providing outstanding customer service to join the team. The ideal candidates will be the face of our client, representing the brand and ensuring that customers receive the highest level of assistance.
About RAW Marketing
RAW Marketing is a live-activation agency helping clients to effectively engage directly with their customers. We are experts in delivering engaging activations in a way that creates memorable experiences for the target audience. We take our raw passion and drive to look at what the client wants to achieve. We immerse ourselves into the background and history of the brand to find that one great RAW idea! From that, we build, we create, we deliver to turn that idea into a polished campaign.
We offer our clients a full range of live marketing activation tools, to effectively engage directly with their customers. Breaking down campaigns to their simplest – or rawest – form, allowing us to pinpoint marketing strategies to their target audience.
Shifts: Monday to Friday
Shift Time: 09.00 – 18.00
Location: Limerick Colbert Bus Station
Skills and Experience:
· Excellent communication and interpersonal skills.
· Fluent English (Native/C1)
· Strong problem-solving abilities and the capacity to handle stress.
· Knowledge of public transportation systems.
· Basic computer literacy for ticketing and information systems.
· Previous customer service experience is essential.
· Authorization to work in Ireland
Role Responsibilities:
· Customer Assistance: Assisting customers with ticket sales, both online and ticket vending machines (TVM’s), Greeting passengers, providing bus schedule and route information.
· Problem Resolution: Addressing customer inquiries and resolving issues in coordination with other staff.
· Safety and Security: Observing safety protocols and reporting any concerns and assist passengers placing luggage in the undercarriage.
· Communication: Announcing live updates to customers and working closely with relevant staff.
· Lost Property: Assisting with lost property procedures.
· Team Collaboration: Working with other customer hosts and staff for a cohesive environment in the airport & completing an end of shift report.
Job Type: Full-time
Education:

• Leaving Certificate (preferred)

Work Location: In person
Job Types: Full-time, Specified-purpose
Pay: €14.00-€15.00 per hour
Expected hours: 40 per week
Schedule:

• 10 hour shift

Application question(s):

• Are you available to work full time (Monday to Friday 09.00-17.00pm) ?
• The job requires you to be at a bus stations helping people out with Ticket Vending Machines and bus routes. Do you have any customer facing experience?

Work authorisation:

• Ireland (required)

Work Location: In person