THE COMPANY
The Abbey Group is an established and fast-growing Destination Management Company dedicated to selling the destinations of Ireland and the UK to the International travel trade on a B2B basis. The Group has offices in Dublin and Edinburgh with a remote team presence across Ireland, the UK and a number of European countries. Today, the group consists of Abbey The Destination Experts (Ireland & UK), Abbey Conferences, Abbey Events and Moloney & Kelly (Ireland & UK).
The Group has five divisions specialising in specific types of inbound tourism:
· Group Travel
· Individual & Online Travel
· Incentive & Luxury Leisure Travel
· Conferences
· Events
WHY WORK FOR US
· Progressive Company
· Deloitte Best Managed company for 15 consecutive years
· Hybrid/blended working option available
· Up to 60 days per year remote working abroad
· A paid day off on your birthday & an additional paid day off over the Christmas period
· Discretionary Company Bonus Scheme
· Discretionary flexible benefit contribution towards pension or health care plan
· Learning and development opportunities – individual training budget per year
· Employee Assistance Programme – health & wellbeing support
· Active Social Committee and Green Team including free events throughout the year
· The Abbey Group is proud to hold a certification for being a Great Place To Work UK & a Great Place to Work Ireland
TITLE OF VACANCY:
Customer Care Executive, North European Groups Depart GERMAN speaking – Dublin based (hybrid)
We are seeking a customer care executive with a proven track record in a fast paced environment. The individual will be a customer orientated, self-starter with excellent interpersonal skills, articulate with total fluency in written and spoken English and German as a distinct advantage.
THE ROLE:
The successful candidate will be looking after our valuable clients creating and maintaining long-term relationships. Offering best in class customer care service and ensuring our groups are looked after as per our standards. The role will align with the other hubs in the team working closely with our colleagues in business development and other areas of the group business. Teamwork is as essential in this role as working independently.
CORE DUTIES INCLUDE:

• The Account Handling/Customer Services function for Ireland and for some UK groups as required within the North European Groups Department – key to this is to ensure that client group operations requirements for the department operate smoothly and in a timely fashion.
• Full utilisation of the Tourplan system to generate all client and supplier communications also ensuring that the confirmed proposal is accurately reflected in Tourplan thereby facilitating a smooth and accurate accounting process.
• Responsibility for operating the Department’s 24 hour emergency phone number on a rotational basis; shared with other staff members from the North European Groups Department.
• Any agreed sales and marketing activities, either in Ireland or in the overseas market place. This could take the form of either desk based activities or direct agent/client interaction.
• Supervision of any staff/trainees assigned to the area.
• Any other duties as assigned from time to time by your Manager or Director (and this could be in another Department within Abbey Group).
• Assisting the Abbey Group with its environmental and responsible tourism initiatives
• You will report to the North European Head of Department

Depending on role - Some international travel may be required and will be in compliance with the company’s Business Travel Policy.
REQUIREMENTS:
Essential:

• Fluency in English & German required (Oral & written)
• Excellent organisational skills with good attention to detail
• Excellent customer care and communication skill
• Team player able to work in a busy environment

Desirable:

• Good knowledge of the Irish and UK tourism industry products a distinct advantage

Job Types: Full-time, Permanent
Benefits:

• Additional leave
• Bike to work scheme
• Employee assistance program
• Work from home

Schedule:

• Monday to Friday

Application question(s):

• What are your salary expectations?
• What is your notice period?
• As German language is essential for this role, what is your level of German?

Work authorisation:

• Ireland (preferred)

Work Location: Hybrid remote in Dublin 8, CO. Dublin
Application deadline: 10/01/2025
Reference ID: CC GE Ireland