Indonesia Job Openings
PT BFI Finance Indonesia Tbk
Regional Service Excellence Monitoring Jabodetabek
Tangerang
FULL TIME
December 4, 2024
- Mengontrol implementasi proses pelayanan di cabang yang berada di bawah supervisinya.
- Membuat dan melaksanakan program service.
- Melakukan sosialisasi program, survey dan memastikan standar yang berhubungan dengan service sesuai dengan kebutuhan cabang dan jadwal yang sudah ditentukan.
- Melakukan kunjungan ke cabang (Branch Visit) secara periodik untuk mengevaluasi implementasi standar layanan.
- Melakukan kunjungan ke pelanggan (Customer Visit) terutama Priority Customer dan melakukan kunjungan yang bertujuan untuk Customer Recovery.
- Berkoordinasi dengan cabang, Customer Care dan menjadi PIC untuk berkoordinasi dengan unit-unit lain terkait pengaduan oleh pihak eksternal baik institusi pemerintahan maupun swasta.
- Melakukan inisiatif dan usulan untuk mengembangkan kapabilitas dan standar semua lini karyawan dalam memberikan pelayanan prima kepada pelanggan.
- Melakukan aktivitas benchmark ke institusi lain untuk mendapatkan informasi kualitas layanan competitor.
- Sebagai fasilitator/presenter materi dari Service Excellence Unit dalam materi –materi kualitas pelayanan.
- Partisipasi dalam program untuk meningkatkan kualitas layanan cabang.
- Minimum Qualifications: Berusia maksimal 30 tahun.
- Pendidikan minimal S1 semua jurusan.
- Memiliki pengalaman di bidang Administration dan Service lebih disukai.
- Komunikatif.
- Detail dan teliti.
- Memiliki kemampuan manajemen waktu yang baik.
- Terbiasa bekerja di bawah tekanan target.
PT BFI Finance Indonesia Tbk (BFI Finance) is one of the long-established pioneers in the financing sector in Indonesia. Founded in 1982, BFI Finance is recognized as a company with a wide network, supported by more than 200 financing outlets across provinces. In 1990, the Company became one of the first multifinance companies to list its shares on the Jakarta Stock Exchange and Surabaya Stock Exchange (both now known as IDX), with the ticker code BFIN.
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