At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Job Summary

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees and partners work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We are looking for people who are determined to make life better for people around the globe.
R&D Tech@Lilly unites science with technology to accelerate the LRL (Lilly Research Laboratories) pipeline and deliver therapeutic innovations. As a member of the R&D Tech@Lilly organization, you will have the opportunity to work in a highly technical and fast-paced team in a scientifically challenging area responsible for clinical product delivery transformation agenda to support an ever-changing research and development environment.
Within Tech@Lilly, Product Delivery delivers critical systems and support to help speed innovation to patients through planning, manufacturing, packaging, distribution, and dispensation of the right product to the right patient at the right time, every time.

The Technical Pathway Program is a 24-month intensive fixed duration (FDE) professional development program during which the apprentice receives a combination of formal training, on-the-job learning, and mentoring in a key functional area to be equipped to compete for a Lilly position after successful completion of the apprenticeship.

Responsibilities

As a Service Reliability Engineer in R&D Tech@Lilly, you will be responsible for maintaining and improving the reliability, availability, and performance of our services. You will work closely with cross-functional teams to identify and resolve issues, implement best practices, and ensure our systems are running smoothly. Additionally, you will be responsible for security related support activities.

Key Responsibilities:

• Monitor and maintain the health of our services and infrastructure.
• Troubleshoot and resolve incidents to minimize downtime and impact on users.
• Collaborate with development and operations teams to implement reliability improvements.
• Automate repetitive tasks to improve efficiency and reduce human error.
• Document processes, procedures, and incident reports to ensure knowledge sharing and continuous improvement.
• Assist in updating and maintaining security plans to ensure compliance with company policies.
• Implement basic security measures to protect systems and data.
• Monitor security alerts and respond to potential threats.

Basic Qualifications:

• Qualified candidates must be legally authorized to be employed in the United States. Lilly does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for these positions.
• HS Diploma or equivalent
• Previous IT support or security related experience

Preferred Skills:

• Strong interest in technology and a passion for learning.
• Familiarity with monitoring tools and incident management practices.
• Ability to troubleshoot and solve technical problems.
• Good communication skills and the ability to work collaboratively in a team environment.
• Relevant certifications (e.g. Com TIA Security+)
• Experience with scripting languages (e.g., Python, Bash).
• Knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud).
• Understanding of containerization and orchestration tools (e.g., Docker, Git Hub).

Additional Information:
Ability to participate in on-call rotations and work flexible hours as needed.
Lilly is an EEO/Affirmative Action Employer, and does not discriminate on the basis of race, gender, protected veteran status, disability or any other legally protected status.

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and help our company develop talented individuals for future leadership roles. Our current groups include: Africa, Middle East, Central Asia Network, African American Network, Chinese Culture Network, Early Career Professionals, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinos at Lilly, PRIDE (LGBTQ + Allies), Veterans Leadership Network, Women’s Network, Working and Living with Disabilities. Learn more about all of our groups.

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