Spanish speaking Service Desk Agent 24/7

For our office in Budapest, Hungary we are looking for Service Desk Support Agents for our current client.
Job details:

• Job location: Budapest, Hungary, 9th District, Mill Park office building

• Role type: permanent

• Full time employment, 40 hours/week

• Hybrid work: Office attendance 1x per week

Job responsibilities

• Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)

• Handling end-user calls and web queries via tools, phone and email

• Documentation and precise administration, logging of calls on the ticketing tool

• Delegation of problems which cannot be resolved on first level to the competent Level 2 teams

• Keep the user informed, own and follow-up ongoing cases

• Maintaining and improving customer satisfaction level

You are:

• Advanced or native in Spanish language and you have upper-intermediate English language skills.

• Experienced in any customer service – experience gained in IT Help Desk/ customer support role is an advantage but not a must (we provide you 2-weeks foundation IT training as part of the Onboarding process).

• A university graduate - fresh graduates are welcome!

• You have willing-to-learn attitude & customer-focus mindset.

• Excellent communication skills – both written and spoken

• Flexible, multitasking, dynamic personality, team player attitude

• You have logical thinking, good problem-solving skills.

• Open to work in shifts

What we offer - Our benefits
Shape your career – We are providing you competitive salary + cafeteria + annual bonus system in a fancy modern office environment in Budapest, 9th District, Mill Park office.
Learn and grow – We have an excellent Training team.
Keep current – We are providing you online trainings to improve your skills and be ready for the newest digital technical solutions.
Give back – One of our values is to live in a safe and green environment, by joining to our team you will have chance to participate in sport programs, charity & environmental friendly events.
Stay healthy – We believe in the importance of work-life balance so we are providing you fitness discount opportunity nearby; All You Can Move Sportpass and free medical services in Medicover private medical provider; free tea/ coffee in our kitchen.
Invest in yourself – In our multilingual and multicultural environment we emphasize the importance of language knowledge hence we are providing you language course reimbursement for accredited courses.